Senior IT Support Specialist - Origis Energy
Miami, FL
About the Job
Join the Origis Energy Team!
Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation and performance, clean hydrogen and long-term operation of solar, energy storage and clean hydrogen plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL.
The Origis team, regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders:
Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That's how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation.
Rise Together. To succeed here, you'll collaborate with others and work as one team, across various teams including solar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals?
Perform at Peak. We're seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis?
Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor.
Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect.
Position Description
Origis Energy is seeking a Senior IT Support Specialist to provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. The ideal candidate will work closely with the IT department and decision makers in other departments to identify, recommend, develop, implement, and support the right technology solutions for all aspects of the organization.
The position of Senior IT Support Specialist reports to the Director IT and is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits.
Key Responsibilities
- Coordinate, diagnose and troubleshoot incoming employee support requests. Provide technical support services to employees with technical problems and information technology issues involving desktop, laptop or network services for local and remote employees.
- Software and technology procurement
- Analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems
- Oversee third party IT companies' execution of end-user services, including help desk, technical support services and the provisioning and deployment of employee hardware (laptops, phones, etc.)
- Develop, document and implement standard operating procedures and customer service guidelines relating to IT support.
- Work closely with outside IT providers and ensure Service Level Agreements are maintained
- Assist with the development of business case justifications and cost/benefit analyses for IT spending and initiatives
- Implement and oversee asset management for IT hardware, software, and equipment
- Other duties as assigned
Preferred Qualifications
- Bachelor's degree preferred and five years of related work experience
- Certifications (not required): Security+, Azure Fundamentals, A+
- Strong technical knowledge of telecommunications, networking, and PC operating systems
- Strong technical knowledge of network and cybersecurity protocols, standards and best practices
- Extensive application support experience
- Proven experience in IT infrastructure planning and development
- Experience in managing and overseeing the security of sensitive data and IT systems
- Experience with Microsoft enterprise products and cloud-based tools with emphasis on Microsoft/Office 365
- Experience in managing software implementation and migrations, including training of end-users
- Strong leadership skills and ability to work in a team environment
- Excellent written and oral communication skills
Key Attributes for Success
- Demonstrates and upholds the Origis Core Values as outlined above
- Detail-oriented, highly organized
- Exceptional communication skills; polished & professional
- Customer Relationship Management
- Strategic thinker
- Creativity in problem solving
- Ability to multi-task and manage tight timelines
- Ability to do triage and quick resolutions for SAP issues/tickets.
- Effective in managing multiple stakeholders and within cross functional team
Location Miami, FL
Travel Up to 10% travel as needed
Job Level Associate
Origis Energy is an Equal Opportunity Employer (EOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here.
Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at candidateaccommodations@origisenergy.com if you would like to request help with your application.