Senior IT Support Specialist at Chestnut Health Systems

Overview

Are you looking to elevate your IT career? We are seeking a highly skilled Senior IT Support Specialist to join our dynamic IT team in Eugene, OR. If you are a tech-savvy professional with expert-level experience in both Mac and Microsoft environments, and you’re ready to take on a full-time role in IT support, this is the perfect opportunity for you!

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. 

Responsibilities

• Device Setup and Configuration: Set up and configure new Mac and Microsoft PCs, mobile devices, and peripherals; install software and deploy systems to staff locations, coordinating with network analysts as necessary.
• Technical Troubleshooting: Diagnose and repair issues with Mac and Microsoft PCs, peripherals, and software both in-person and using remote tools; resolve connectivity problems efficiently and effectively.
• Collaboration and Support: Work closely with staff to understand and meet their IT needs, prioritize and resolve tickets while providing clear communication throughout the process.
• Helpdesk and Security Support: Assist with general helpdesk tickets, contribute to security configuration and monitoring, provide remote support to multiple locations across various U.S. time zones.
• System Maintenance: Perform system maintenance and administration tasks with minimal supervision, and collaborate on infrastructure projects related to networking, security, and more.
• Consultation and Training: Offer consultation to staff on software development, deployment, and troubleshooting and provide end-user training and support when necessary.
• Inventory and Logistics: Maintain inventory control, organize equipment, and manage computer storage areas, assist with shipping computer-related devices between locations and to remote employees.
• After-Hours Support: Schedule and provide after-hours and weekend support as needed, especially in emergency situations.
• Perform other duties as assigned to support the team and organization.

Qualifications

• Minimum of five (5) years of experience in IT support, with a strong background in both Mac and Windows environments.
• Bachelor’s OR associate degree in IT or related fieldn
• Microsoft certification preferred.
• Expert-level proficiency in configuring computing hardware in a mixed Mac/Microsoft environment.
• Strong experience with Windows OS client configuration and Active Directory administration.
• Valid driver’s license, private automobile insurance, and insurability.
• Ability to lift 10-20 pounds regularly and up to 40 pounds occasionally.
• Excellent organizational and communication skills.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits!

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.