Senior IT Support, Executive Support - Okta
San Francisco, CA
About the Job
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Business Technology Team
This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”.
The Senior IT Support, Executive Support Opportunity
Okta provides a world-class executive technology experience by offering the best white glove support and service. This Sr. Executive Support Engineer will provide frictionless support, share best practices, and be a trusted advocate for our executives. A successful Sr. Executive Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks, and operating systems. This Sr. Executive Support Engineer will also drive a best-in-class onboarding experience for all our new executives. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment.
Our goal is to make sure that our executive audience has an amazing technology experience and that they have everything they need to be successful.
What you’ll be doing
- Provide daily onsite and remote IT support for our executive employees and their administrative assistants
- Consistently meet and/or exceed SLA expectations and deliverables
- Break/Fix support as issues are discovered and resolving issues in a timely manner
- Proactively look for opportunities to increase customer and team productivity
- Effectively communicate with our executive customers and stakeholders with empathy and a customer first mindset
- Identify root cause of issues and document in RCA documents
- Create knowledge articles and videos to enable our team and executive customers with technology best practices
- AV event support during executive meetings and smaller meetings in event spaces
- Troubleshoot and resolve issues related to iOS and Android platforms, ensuring high availability and optimal performance of executive mobile devices.
- Provide white glove support for senior leadership and critical meetings, both onsite and remotely.
- Drive a seamless and amazing onboarding experience for our new executives
- Responsible for providing in person and remote support to our executive staff. Requests will come in a variety of forms such as tickets, walkups, Slack, and email.
- Strive to resolve all executive employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment
- Assist with projects as assigned
- Ability and willingness to travel up to 25% of time to other Okta offices or for offsite events
- Bring a positive and fun spirit to the work you do each and every day
What you’ll bring to the role
- 5+ years experience with Mac and PC technical support
- 5+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems
- 4+ years supporting executive level customers in corporate environments
- 4+ years supporting AV events in corporate environments
- Experience with Zoom and Zoom phone
- Flexible for early morning coverage and some late evening support
- Experience with high priority escalations and high-pressure situations
- Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
- Excellent communication skills and customer service attitude
- High level of integrity and ability to work discreetly in situations where you may have access to sensitive information
- Self-starter with initiative and a high 'figure it out' factor
- Proven desire to take ownership of tasks and projects and follow through to completion
#LI-RA1
Below is the annual base salary range for candidates located in California. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.