Senior It Service Engineer at Echopath

Are you a seasoned IT professional seeking a fresh challenge? Echopath is actively seeking a skilled Tier 3 IT Service Engineer to join our team in Indianapolis. This position offers an opportunity to thrive in a growing MSP, where you can make a direct impact on our clients. The role offers a competitive salary package and an opportunity to thrive in a small, growing organization, where you can make an impact on our customers.

$88,000 - $105,000 depending on expertise

Design and Implement:

• Research, design, test, deploy, support, and manage technology solutions for our SMB clients. Serve as a technical consultant, supporting networks and technology assets of our customers.
• Design and validate solutions that align with business needs and best practices.
• Drive standardization and automation to improve efficiency.

Project Execution:

• Collaborate with other teams to understand project requirements and objectives.
• Partner with the Service Manager and Business Development team to onboard new clients.
• Maintain accurate records of project progress, changes, and outcomes.

Infrastructure Management:

• Lead the administration of our customers' computer networks, including servers, networking, and related components.
• Ensure reliability, security, and performance of client environments.
• Share technical expertise with team members.

Additional Responsibilities:

• Mentor more junior service desk team members.
• Guide team members through technical implementations.
• Serve as the highest point of escalation to resolve complex technical issues.

• You have a bachelor’s degree in a technology-related field or an equivalent combination of education and working experience.
• 5-7+ Years of Microsoft systems administration/networking experience.
• Proficiency with Windows Server and Desktop OS. Linux familiarity is preferred but not required for this role.
• Demonstrated experience with virtualization technology (VMs, virtual desktops, storage, networking, and security), using platforms such as Azure services, VMware, or Hyper-V.
• A strong grasp of network architecture, (firewalls, routers, switches, security appliances, software, network protocols, policies, and security), using platforms such as Watchguard, Adtran, Meraki, and Unifi.
• Comfortable with backup and disaster recovery solutions such as Veeam, Unitrends, Synology, or Datto.
• Prior Experience in Prophet 21 (P21) ERP systems is preferred.

Familiarization with cybersecurity best practices is essential.

• Identity and access management (SSO and authentication providers), network security, and data encryption frameworks such as CIS and NIST.
• Strong demonstrated experience developing processes, helping resources learn to follow processes while cultivating innovation and creativity.
• Possess excellent analytical, problem-solving, and communication skills, capable of translating complex technical issues to technical and non-technical audiences.
• Occasional travel may be required for this role.

Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States.

Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become clients’ trusted partners in IT.

Our commitment to an inclusive workplace:

Echopath is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. Accommodations are available for applicants with disabilities.