Senior IT Program Manager at Greater Baltimore Medical Center (GBMC)

Education

• Degree or certification preferred in IT or project management.

Experience

• 5 to 7 years overall experience in project management or an equivalent combination of education and experience required.

Skills

• Proven experience managing multiple high visibility and/or complex projects , meet deadlines, interface with different internal and external business units, and work in a fast-paced technology driven environment
• Demonstrable communication skills for engaging with stakeholders across various skillsets to obtain essential project requirements, understand issues and risks for the project, and drive positive project results
• Ability to critically evaluate information from multiple sources, reconcile conflicts, decompose high level information into details and abstract low-level information to a more general understanding
• Ability to decompose a project into distinct work packages and determine appropriate resource requirements for each work package
• Ability to distinguish user requests from the underlying business needs and distinguish solution ideas from requirements
• Proven skills in the effective use of project management software
• Ability to build strong relationships and gain trust with peers and leaders to to establish goals, objectives, action plans, and produce desired outcomes
• Excellent written and verbal communication skills
• Acute analytical, problem solving and planning
• Strong and broad based (IT) technical skill set and understanding
• Ability to lead teams internal and external to the organization across all three workstreams with littler intervention from leadership
• Strong organizational and documentation skills
• Mentor other project managers and assist the IT Program Manager in creating and improving upon the IT PMO operating procedures and standards

Physical Requirements

• Ability to work within the hospital facility

Working Conditions

• Working conditions are that of a normal office environment
• Some exposure to noise, dust, and unfavorable temperatures during project completion
• Occasional travel maybe required to offsite locations
• May includes On Call Responsibility

Patient & Workplace Safety

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

• Planning. Accurately scopes out duration, level of difficulty, and impact of tasks for reach project; sets clear objectives, attainable schedule, and associated milestones ; breaks down work packages to identify clear resource requirements; anticipates risks, adjusts for issues or roadblocks; and measures performance against goals and evaluates results.

• Organizing. Leads and empowers resources to get things done; can orchestrate multiple activities at once; uses resources effectively and efficiently. Arranges information in useful/useable manner.

• Directing Others. Is good at establishing clear directions; sets stretch objectives and distributes project team members workload appropriately; lays out work in well organized manner; maintains dialogue with others on work and results; is a clear communicator.

• Drive for Results. Can be counted on to exceed goals; is constantly/consistently top performer; bottom line oriented; motivates/pushes self and others for not just action but results against defined goals for assigned projects.

• Managing and measuring work. For existing projects, clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors progress and results, designs feedback into work. Aggressively manages issues lists and done proactive project risk mitigation. Manages project plan(s), schedules, and budgets.

• Informing Provides accurate and relevant information to superiors, employees, peers, and customers to do their jobs effectively, making accurate decisions, and in a timely fashion.

• Written Communications. Can write clearly and succinctly in a variety of settings to get the message across and have the desired effect. Forms of communication include but are not limited to project status, presentations, and issues management; effective team member communication on roles/assignments; goals/; agenda/minutes; effective delivery of formal presentations to both large and small groups; with peers and bosses.

• Priority Setting. Spends time on what is important; can quickly determine critical items of focusand puts trivial things aside; can sense what will help/hinder accomplishing a goal; eliminates roadblocks; creates focus.

• Timely Decision Making. Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.

• Serves as a subject matter expert on topics such as hardware and software where needed

• Coordinates with Client Support and other IT and non IT teams across all three workstreams where needed to ensure project completion

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Job Industries

• Other