Senior IT Manager - Cascade Technology Services, LLC

Summary:

The Senior IT Manager is responsible for the daily operations of Cascade client IT departments including helpdesk and project management functions. 

These duties include implementing and overseeing technology systems and strategies in support of Client Principals, Client Leadership, Cascade;s directives and the organization's mission. The Senior IT Manager is also responsible for the supervision of any Cascade Technology Services staff, and appropriate vendors or contractors. The department provides world-class technology services on a 24-hour basis, 365 days a year, both in the US and abroad. 

As the most senior full-time IT professional supporting the organization, the Senior IT Manager is one of the most critical components of the staff and must work closely and effectively with Client Principals, Cascade team members, the Leadership Team, as well as other Client team members to achieve success.

Responsibilities:

10% Client Principal IT Strategy

• White glove reactive response to escalations and questions from client
• Ad-hoc problem analysis with key client-facing staff
• IT strategy meetings with family members of the principals

15% Client Principal IT Operations

• Oversight of principal IT escalations channel
• Oversight of principal IT controls, continuity, health
• Oversight of personnel and devices

30% Client Office IT Strategy

• Ad-hoc business problem analysis with department leads 
• Technical support for staff (helpdesk)
• Management of corporate devices
• Oversight of enterprise technology infrastructure stack
• Oversight of technology services
• Planning and implementation of information security strategy

30% Client Office IT Operations

• Weekly reporting & kpi measurement
• Weekly network project & strategy meetings
• Documentation and training

15% Client IT Administration & Procurement

• Management of it vendors & contractors
• Procurement of software and hardware to achieve business objectives

Requirements:

Non-Technical Skills

• Stellar written and verbal communication skills - the ability to communicate the ongoing “state of technology” as it relates to the defined team goals.
• Fluid work-style - ability to operate successfully in a dynamic, high-paced environment including the capacity to change course quickly to achieve new objectives while maintaining an overarching mission.
• Solutions-oriented - understanding and consistently operating toward successful outcomes in a challenging operational environment.
• Forward-leaning - Consistently working on the leading/bleeding edge of new technologies including the ability to quickly implement solutions based on technological evolutions or breakthroughs

Technical Skills and Work History

• 5 Years managing a demonstrably effective IT team.
• Experience operating successfully in a Family Office environment and/or working directly with an UHNW client is not required but strongly recommended.
• Expertise implementing Information Security systems in organizations, including: pentesting/audits, implementing policy, alerting and response, ISMS. Familiarity with industry standard security frameworks: MITRE ATT&CK, CIS, NIST, ISO27001/2.
• Demonstrate basic technical hard skills as well as comprehension of broad technical concepts.
• Deep experience directly supporting a wide variety of technical systems: network routing/switching, device configuration, cloud services, virtual/physical/hybrid environments, coding/scripting.
• Bachelor’s Degree or equivalent technical certifications in relevant fields are not required but strongly preferred.
• Spanish speaking not required but preferred.

Location and Travel

• Candidates must be physically located in the Los Angeles area; relocation, or a regular travel schedule, may be possible for the right candidate.
• Must have an updated passport and be willing to travel domestically and internationally as a function of the position.

Ideal Candidate

• The ideal candidate for this position has experience transforming small, efficient teams from “beta” to “production”. This person excels at maturing teams and systems to build structure, accountability, and predictability - while maintaining the agility and fluidity that comes with a small agile team.
• Exemplary candidates also enjoy and are effective at working in all aspects of a dynamic agile tech environment. Excelling at strategic thinking and execution while retaining the ability to “get your hands dirty” and everything in between while keeping a good attitude.
• The ability to manage many concurrent work streams successfully, the ideal candidate is also a proficient multi-threaded operator. Able to cognitively and operationally “switch gears” quickly is a hallmark of a candidate well-suited for this position.

Compensation, benefits, and perks:

• Above-market base salary for excellent technical and communication skills.
• 95% coverage for medical/dental/vision premiums and more.
• 401k with employer match.
• $125 monthly technology reimbursement.
• $150 monthly meal stipend.
• $100 healthy living expense program.
• Generous reimbursement and bonuses for learning and training, including technical certifications.
• Flexible working hours.
• Regular work from home.
• Generous PTO, sick and family leave policies.

At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.