Senior IT Help Desk Technician at DataVise Information Technology
Seattle, WA 98115
About the Job
Senior IT Help Desk Technician- HYBRID
Candidates must live in Seattle Area to support hybrid work arrangement of both on-site and virtual support
DataVise Information Technology Services, is an intentionally small, Texas based, IT Services Company. It is a Service-Disabled Veteran owned business with over 27 years of experience. We provide IT Support Services to Federal and State Agencies under various contract vehicles to include US GSA and other GWACs. Business partners include: CACI and LMCO. We have an immediate opening for a Senior Help Desk Support Technician in the Seattle, Washington Area. Applicant must successfully complete a background investigation. Blended work with on-site and remote work.
Salary based on qualifications and experience.
Job Description
Applicant will support (in-person, remote and desk side) customers who are Scientist and Engineers in resolving desktop, laptop, and portable computer device problems to include: hardware, software, network accessibility, printer, and other peripheral device issues. Additionally, the applicant will assist in server access, email account configuration and computer security issues at Enterprise Level.
The position cited is for Customer Support Services to the PACIFIC MARINE ENVIRONMENTAL LABORATORY, SEATTLE WA. Benefits: Paid Vacation and Paid Sick Leave.
Duties
- Support in-person IT service requests
- Provide support for local and remote staff via ticketing software and video conferencing
- Maintain application and system configuration documentation by updating standard operating procedures and databases.
- Resolve open Trouble Tickets as assigned
- Collaborate on and escalate issues with other IT staff.
- Administration of desktop and laptop Systems
- Provide network printer support
- Account Provisioning
- Provide multimedia and conference room support
- Adhere to government IT policies and procedures
- Proficient at installing and troubleshooting hardware and software
- Perform testing to pro-actively identify current or pending problems or issues
- Other duties as assigned
Required Minimum Education/Experience
Associate degree in a Computer Related Field or 7 years IT Support Experience
Five years Customer IT Support
Required Certifications
- Microsoft (or equivalent)
MCP, MCSA, MCSE
- Network
o TIA (or equivalent)
- A+
- Network +
- Security
o Security + (or equivalent)