Senior ON-SITE, Seattle, MAC/Linux Help Desk Technician at DataVise Information Technology

Sr.MAC-Linux Help Desk Support Technician Qualifications-

Candidates must live in Seattle Area to support both on-site and virtual support.

Job Description

Applicant will support (in-person, remote and desk side) customers who are Scientist and Engineers in resolving desktop, laptop, and portable computer device problems to include: hardware, software, network accessibility, printer, and other peripheral device issues.  Additionally, the applicant will assist in server access, email account configuration and computer security issues at Enterprise Level. . 

Salary based on qualifications and experience

Duties

• Support in-person IT service requests
• Provide support for local and remote staff via ticketing software and video conferencing
• Maintain application and system configuration documentation by updating standard operating procedures and databases.
• Resolve open Trouble Tickets as assigned
• Collaborate on and escalate issues with other IT staff.
• Administration of desktop and laptop Systems
• Provide network printer support
• Account Provisioning
• Provide multimedia and conference room support
• Adhere to government IT policies and procedures
• Proficient at installing and troubleshooting hardware and software
• Perform testing to pro-actively identify current or pending problems or issues
• Other duties as assigned

Required Minimum Education/Experience

• Associate degree in a Computer Related Field or 7 years IT Support Experience
• Five years Customer IT Support
• Familiar with Linux Operating System

 Required Certifications

• Apple Certified Macintosh Technician (ACMT) Certificate
• Three (3) or more years of MAC Help Desk Support

 Desired Certifications

• MCP, MCSA, MCSE
• TIA (or equivalent)
• A+
  
• Network +
• Security + (or equivalent)