Senior IT Engineer - Executech

• Enterprise level active directory management: single forest, multiple domain
• Linux server management at scale in a large environment
  • Preference for Red Hat / CentOS
  • Preference for Ansible
• Samba implementation and support in a linux windows environment
• Strong understanding of IPSec VPN tunnels providing firewall support across various firewall vendors
• Shell scripting, including powershell, bash, etc.
• Working with config files in a linux / unix environment
• Managing VMWare infrastructure both hardware and virtual
• Familiarity with SANs and advanced storage concepts
• Managing and implementing Windows Terminal Server (RDS) deployments

• Service Delivery / Client Success
  • Provide client communication and consultation. Always set proper expectations.
  • Perform quality remote and onsite support on computer/network hardware and software.
  • Ensure successful delivery of services while meeting/exceeding defined client expectations.
  • Partner with the Service Delivery Manager in establishing fully engaged clients, ensuring they are getting the value they expect throughout the entire client life cycle.
  • Grow and maintain positive relationships with client POCs.
  • Focus on the big picture without leaving everyday details behind.
  • Anticipate client needs and plan in advance, increasing the odds that the client succeeds with the Service Delivery Team/Executech as their IT Department.
  • Consult with clients by helping them see around corners and continually improve their IT infrastructure to ensure uptime, increase productivity, and help meet their business objectives.
  • Effectively partner with Professional Services, Security, Cloud, Sales, Client Success, Operations, Finance, Training, and Administration, reinforcing the Service Delivery Team’s overall success.
• Network Architect/Engineer
  • Oversees IT Roadmaps, ensuring each client’s roadmap is current, correct, and actively executing.
  • Assist in researching and developing new solutions and products per IT Roadmap process.
  • Partner with Security to ensure each client has an Incident Response Plan suited to their needs and priorities.
  • Assist with Sales and CSM teams on sales engineering opportunities and tasks as assigned.
• Project Discovery/Engineering
  • Coordinate with Service Delivery Manager and Service Delivery Team members to support execution of Utah’s growth efforts, both external and internal.
  • Lead out in uncovering client IT opportunities and threats.
  • Drive project architecture/scoping/planning/execution.
• Network Documentation
  • Ensure thorough creation and maintenance of client technology documentation, including network diagrams via Auvik, etc.
  • Promptly update tickets, work logs, time entry, etc. to ensure real-time service delivery status for managing client relationships and making key decisions.   
  • Develop policies and procedures governing how to troubleshoot IT issues at client sites, including identification, documentation, distribution, and resolution.
• Proactive Management and Maintenance of Networks
  • Manages IT success for each client, ensuring proper configuration and deployment of servers, networks, firewalls, switches, wireless networks, backups, security solutions, cloud solutions, Microsoft licenses, etc.
  • Troubleshoot network and server issues.
  • Provide network and server maintenance support to clients, including patch management, firmware updates, end-of-life OS management, and hardware lifecycle management.
  • Complete ticketed support items in a timely fashion.
  • Provide escalation support and mentorship to Proactive Engineers.
  • Monitor client health, helping identify trending and client IT success issues among tickets and communicate to Service Delivery Manager.
• Culture
  • Partner with the Service Delivery Manager in
    • Fostering the company culture by building and maintaining relationships with the team and internal partners.
    • Promoting a culture of high performance, ownership, and integrity.
    • Strengthening Executech core values, holding others accountable for core value alignment and impact on team dynamics.
    • Cultivating positive employee relationships with team members through quality communication, training, coaching, and mentoring.
    • Motivating and empowering team members.
    • Ensuring team members are familiar with IT service delivery processes and best practices, offering/facilitating training as assigned.
    • Helping guide Service Delivery Team culture, implementing initiatives, passing down HQ/GM/Director direction, etc.
  • Maintain a friendly, willing-partner attitude towards co-workers and teammates.
  • Meet/exceed team goals.
  • Participate in company/region/division/team meetings, trainings, and activities. Continue to learn and improve in the knowledge of Executech’s products and services to be a greater asset to the business and a more valued consultant to clients.
  • Honor company policies, procedures, and deadlines.
• Perform other duties or special projects as required or as assigned by Service Delivery Manager or Director of Utah Service Delivery.

• Embodies Executech’s core values:  People – Passion – Commitment – Grit – Growth
• Has aptitude, natural ability, and thorough understanding of the job to execute responsibilities.
• Will go the extra mile to get the job done.
  • Energized by challenges and obstacles.
  • Hours may vary to meet the needs of clients and business operations. Willing and able to work after hours, weekends, and/or holidays as needed.
• Possesses the emotional, intellectual, physical, and time capacity to perform the job.
  • Humbly confident and self-aware. Empathetic.
  • Able to:
    • do critical thinking and solve complex problems.
    • predict, prioritize, and plan.
    • conceptualize, strategize, and systematize how best to do things while orchestrating human resources.
  • Has stamina, energy, and tenacity to do what it takes.
  • Self-disciplined to use time effectively. Able to structure, prioritize, and organize their schedule to optimize their time.  
• Exceptional communication/consultation skills.
  • Must have excellent communication/consultation skills – verbal and written – with situational awareness. Able to communicate effectively with technical/non-technical staff, management, and clients, as well as present complex information in a clear and concise manner.
• Excellent analytical and problem-solving skills.
  • Must have strong analytical skills, able to identify trends/patterns and analyze information and data to make informed decisions.
  • Must be able to identify problems, develop and implement solutions, and make sound decisions that are in the best interest of the organization. Demonstrated maturity in judgement.
• Solutions-oriented mindset; forward thinking.
• Demonstrated project management skills; able to develop, engineer, and manage projects to completion.
• Organized with strong attention to detail.
• Ability to flex; nimble/agile.
• Able to manage multiple tasks, competing priorities, and deadlines on a tight schedule. Able to prioritize workload and manage time effectively.
• Operates with a sense of urgency; able to effectively work under pressure consistent with the job duties and IT industry.
• Reliable; self-motivated and able to work autonomously as well as with a team.
• Professional, pleasant, and patient demeanor.
• Open-minded; able to take direction.
• Client Success / Customer Service orientation.
  • Must have a strong client focus with ability to understand their needs and expectations.
  • Able to develop solutions and strategies that meet/exceed client expectations.
• Business processes and functions knowledge with a solid understanding of Executech’s products/services.
  • Excellent knowledge of Microsoft products, including server OS, Microsoft 365, Microsoft Hyper-V, Azure administration, Azure AD and InTune, on-premise AD, SharePoint, PowerShell, etc.
  • ConnectWise Manage/Automate experience preferred.
• College degree and/or equal job experience in Information Technology / Networking.
  • 7-10 years’ experience as a systems or network administrator.
  • Preferred certifications include CompTIA (A, SEC, Network), MCSE, Microsoft Fundamentals, Azure Fundamentals, Cisco (CCNP, CCNA), CAPM, but are not required.
  • Able to evaluate an IT environment and consult on network/server needs.
  • Proficiency in network design, management, and troubleshooting.
  • Experience deploying and setting up servers, networks, firewalls, switches, wireless, desktops, laptops, etc., such as:
    • Windows and Mac Operating Systems
    • Windows and Linux Server Operating Systems
    • Desktop applications and Encryption technologies
    • Microsoft Active Directory, SQL Server, Remote Desktop Services, and Exchange
    • Virtualization technologies
    • Storage, Disaster recovery and Backup solutions
    • Network protocols (TCP/IP, DHCP, DNS, etc.)
    • Networking and configurations (switching, routing, firewalls, VLANs)
    • Web technologies, (XML, HTML, IIS, CSS)
    • Microsoft 365, Azure, AWS, and G-Suite administration
    • Mobile Device Management administration
    • Scripting knowledge and syntax (PowerShell, Batch, SQL)
    • Identity Provider/Multi-Factor Authentication service administration
    • VoIP phone systems
• Valid Driver’s License.

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