Senior Instructional Designer, Device, Digital & Alexa Support Learning Experience - Amazon

Description Device, Digital & Alexa Support (D2AS) Learning Experience is seeking a Senior Instructional Designer to create high-quality and impactful learning for a global audience. You will create and continuously improve learning programs to enable Technical Care Associates (TCAs) to keep raising the bar for the world class service they provide to customers. You will be responsible for developing multimedia-rich learning programs, exercises, tutorials, job aids, assessments, and other multimedia-based assets that go beyond traditional ILT, VILT, or eLearning courses using a variety of design and authoring tools. Key job responsibilities - Design and develop engaging and effective multimedia learning solutions to enable associates to successfully support customers with a wide range of queries. - Develop programs that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities (e.g. self-directed eLearning and video, classroom or virtual instructor-led activities, job aids) - Be the voice of the learner, ensuring that their needs are at the forefront of our efforts and help the team iterate and improve our programs. - Establish and maintain relationships with subject matter experts (SME) to assist you through developing accurate and relevant content for global audiences in a variety of subject areas. - Own projects through the training design lifecycle, from scoping, research and analysis, design, development, launch, and analyzing impact. - Support the team during pilot programs encompassing new learning methods. - Provide clear timelines through all phases, communicating with key partners, and adopting appropriate measurement for successful implementation. A day in the life "If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!"Benefits Summary: "Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan" About the team Amazon Device, Digital & Alexa Support (D2AS) creates innovative support experiences for customers of Amazon's devices and digital products, through intelligent self-service solutions and world-class customer care and technical support. The business that we support continues to change at an incredible, and exciting pace. Some of the projects the team has supported over the past years were the global launch of over a dozen Alexa Echo, Halo, Fire TV, Fire tablet, and Kindle devices and the expansion of Prime Video support to seven new languages. We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA | Seattle, WA, USA Basic Qualifications - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience working cross functionally with tech and non-tech teams - Experience in complex problem solving, and working in a tight schedule environment - Minimum 3 years experience in instructional design and developing learning programs using multiple media, including working knowledge of eLearning and multimedia authoring tools (such as Adobe Captivate and Articulate Storyline), and LMS administration experience Preferred Qualifications - Bachelor's degree, or Master's degree - Expertise in designing and developing adaptive learning experiences, as well as gamification applied to global learning programs - Industry certification in talent management, instructional design, performance improvement, or project management Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.