Senior Instructional Designer at SPECTRUM

Are you a strong problem solver and decision maker, even in a high-volume, fast-paced environment? If you value building relationships with credibility and confidentiality, our Human Resources team would love to meet you.

Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet, TV, mobile, and voice. Our HR team plays the integral role of keeping our employees happy, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources and programs that serve our people.

BE PART OF THE CONNECTION

You will develop and design high-quality learning programs and materials for corporate training initiatives. You will analyze training needs, collaborate with subject matter experts, and create engaging instructional content using various formats and technologies. You will apply instructional design principles to develop effective learning experiences, incorporating interactive activities, assessments, and multimedia elements. You will lead the development and implementation of training strategies, evaluate program effectiveness, and provide guidance to instructional design teams. You will conduct standard to moderate complex instructional design projects. Overall, you will focus on creating impactful and innovative learning solutions that align with organizational goals and drive employee development.

Your focus will be to simplify and enhance the employee experience at Spectrum to help maintain prime organizational effectiveness. Spectrum employees will count on your follow-through and escalation, when necessary, to handle each confidential issue with respect. Youll have the opportunity to work with people across all parts of the business and help them focus on doing their best work as you see their recruiting needs through to resolution.

WHAT OUR SENIOR INSTURCTIONAL DESIGNERS ENJOY MOST

• To collaborate with the leadership teams and business subject matter experts to design engaging learning that mitigates risk to the company and supports company values
• To partner with the business to create clear learning objectives in support of business goal
• To design and develop high-quality learning content to meet the needs of the supported audience
• To conduct reviews of training materials to ensure learning objectives are met
• To provide enhancements and revisions to existing materials based on SME/Stakeholder feedback
• To maintain current knowledge of the latest industry tools and processes
• To collaborate with assigned L&D Staff, Manager(s) and/or Director(s) to create quality training deliverables
• To actively participate in and facilitate in-person or virtual meetings as needed to support learning projects
• To maintain accurate status of projects, milestones, and tasks in the team project tracking tool
• To diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders
• To collaborate with leadership team and business subject matter experts to design large-scale, engaging learning that enhances business performance, with minimal support
• To design and develop comprehensive learning solutions that provide an excellent user experience and incorporate multiple deliverables (online, video, simulations, Instructor-led, Virtual, etc.), to meet business and performance objectives
• To develop storyboards to support eLearning design
• To manage all functions of eLearning design, including storyboarding, scripting, assessment, and multi-media inclusion
• To create and implement evaluation plans to demonstrate business impact of training initiatives
• To achieve and model team quality standards in all aspects of learning design while managing 3-5 projects at a time
• To proactively partner with internal customers to determine performance and training needs
• To design instruction that reflects an understanding of the diversity of learners and groups of learners
• To manage external resources to maximize cost effectiveness and quality
• To apply business skills to managing instructional design
• To promote collaboration, partnerships, and relationships among the participants of a project
• To serve as a mentor and/or knowledge resource to less experienced designers
• Model the adoption of ongoing improvements in team processes and standards
• To develop partner relationships with SMEs and stakeholders to ensure that training meeting expectations beyond initial implementation Perform other duties as requested

As you efficiently manage employee interactions, your goal is to provide excellent service with an appropriate sense of urgency. With over 96,000 employees, your work is essential to empowering, developing, and safeguarding our people and their careers. If you value relationships and are people-first, a career as a Sr. Instructional Designer at Spectrum is for you.

WHAT YOULL BRING TO SPECTRUM

Required Qualifications

• Bachelors degree in Education, Adult Learning or equivalent experience
• 4+ years of Instructional Design and development experience
• 3 + years experience in Project Management
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to read, write, speak and understand English
• Critical thinking and analytical skills
• Ability to communicate with all levels of management and company personnel
• Ability to deal with the public in a professional manner
• Ability to leverage advanced and emerging digital learning tools, delivery methods and platforms
• Demonstrated PC skills and MS Office skills
• Ability to provide guidance and support to others on using designated technology to perform tasks
• Ability to develop technical skills to increase personal capabilities, speed and quality of learning interactions

Preferred Qualifications

• Ability to effectively build engaging eLearning content in Articulate Storyline
• Ability to create digital assets using Adobe Creative Cloud

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in youat work and in life

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HTR348-HR 2024-41943 2024

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Industries

• Customer Service