Senior Infrastructure Manager, Americas - Olympus Corporation of the Americas
Westborough, MA
About the Job
Working Location: MASSACHUSETTS, WESTBOROUGH; PENNSYLVANIA, CENTER VALLEY
Workplace Flexibility: Hybrid
_For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. _ __
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .
_Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate._
Job Description
The Infrastructure Manager is responsible for leading the successful design, implementation and maintenance of infrastructure solutions that meet the requirements of the organization and ensure the most cost-effective approach is taken. This role is also responsible for coordinating with the Infrastructure Service Operations Management Lead in demonstrating organizational resilience developing, managing, testing and overseeing robust Business Continuity plans and procedures across the America’s region. The role will support all business plan activities necessary to enable the organization to manage a crisis event as well as meet compliance requirements for Business Continuity Planning. This role will work closely with our Managed Service Provider, Solution Delivery and other IT teams to design and evolve the strategy and roadmap within their domain and deliver the architecture principles to support design and implementation.
This role also oversees technical services, including system maintenance and performance monitoring in support of the overall IT service offering. Moreover, the role collaborates with other team members and across teams in developing and defining policies and strategies for integration across IT.
“The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity.
Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.”
Job Duties
+ Infrastructure Engineering
+ Lead the design, installation/development and sourcing of the infrastructure, ensuring alignment with the architectural vision.
+ Oversee the design, deployment, and management of cloud-based infrastructure, including hybrid and multi-cloud environments, to support business operations.
+ Lead the monitoring of the operational processes and third-party service providers to ensure stable, safe and efficient IT operations.
+ Provide guidance in the assignment, monitoring, and management of the delivery of infrastructure services against the agreed targets.
+ Responsible for the overall quality of service delivered to internal users and clients and work closely with the Service Operations Manager in continuing improvement of processes.
+ Contribute to the planning of the overall infrastructure vision and coordinate information technology planning and execution for underpinning IT infrastructure solutions in the respective domain and/or region.
+ Establish and maintain a roadmap for the development and evolution of the infrastructure that is appropriate for current needs as well as for future scalability.
+ Operations and Maintenance
+ Manage the deployment, configuration, and maintenance of servers, networks, data centers, cloud resources, storage systems, and other critical infrastructure components.
+ Lead the development of methodologies and practices to manage and plan capacity based on projected growth rate to ensure performance remains at acceptable levels.
+ Lead the provision of support for the applications and product teams, ensuring timely resolution and minimized impact of critical incidents.
+ Lead the monitoring of the operational processes and third-party service providers to ensure stable, safe and efficient IT operations.
+ Provide guidance in the assignment, monitoring, and management of the delivery of infrastructure services against the agreed targets.
+ SLAs and Performance Management
+ Manage relationships with key infrastructure vendors and service providers, negotiating contracts and ensuring service-level agreements (SLAs) are met.
+ Provide guidance to Infrastructure Provider Manages in third party service delivery escalation.
+ Work with service provider to improve levels of service availability and minimize downtime.
+ Continuous Improvement
+ Continuously monitor infrastructure performance and implement improvements to enhance system efficiency, scalability, and availability.
+ Identify technical improvement and innovation potentials for IT infrastructure services and oversee their implementation with external IT infrastructure service providers and internal application teams.
+ Drive innovative and customer-oriented development and standardization of IT infrastructure services.
+ Other responsibilities / duties as assigned.
Job Qualifications
Required:
+ Bachelor's degree or higher in computer science, engineering, information systems, business administration or other related field (or equivalent and related experience preferred).
+ Minimum 7 years’ experience with designing, deploying and managing IT infrastructure.
+ Minimum 5 years’ experience managing a staff of five or more direct reports.
+ Minimum 7 years' of leadership experience in global IT operations with a strong understanding of enterprise infrastructure, hardware, hosting services, and networks. Excellent understanding of IT processes with formal training in ITIL an advantage.
+ Experience managing service providers for outsourced IT infrastructure services including contract and SLA management.
+ Experience with cloud infrastructure, solution architecture, software engineering, business analysis, product delivery, process modelling, data modelling and systems analysis preferable.
+ Proven experience managing global IT teams and 3rd party vendors.
+ Strong experience with IT architecture and the interlinkage with infrastructure needs.
+ Excellent organizational skills, with a focus on delivery, responsiveness, and accountability.
Preferred:
+ Demonstrable technical skills.
+ Demonstrable interpersonal skills.
+ Demonstrable business and technology acumen.
+ Experience in leading and mentoring teams.
+ Continuous improvement mindset.
Why join Olympus?
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
Equitable Offerings you can count on:
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center
Connected Culture you can embrace:
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Diversity Equity & Inclusion Initiatives including Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .
The anticipated base pay range for this full-time position working at this location is $147,763.00 - $206,869.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Applicants with Disabilities:**
As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Information Technology (IT)
Workplace Flexibility: Hybrid
_For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. _ __
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus (https://www.olympusamerica.com/careers) .
_Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate._
Job Description
The Infrastructure Manager is responsible for leading the successful design, implementation and maintenance of infrastructure solutions that meet the requirements of the organization and ensure the most cost-effective approach is taken. This role is also responsible for coordinating with the Infrastructure Service Operations Management Lead in demonstrating organizational resilience developing, managing, testing and overseeing robust Business Continuity plans and procedures across the America’s region. The role will support all business plan activities necessary to enable the organization to manage a crisis event as well as meet compliance requirements for Business Continuity Planning. This role will work closely with our Managed Service Provider, Solution Delivery and other IT teams to design and evolve the strategy and roadmap within their domain and deliver the architecture principles to support design and implementation.
This role also oversees technical services, including system maintenance and performance monitoring in support of the overall IT service offering. Moreover, the role collaborates with other team members and across teams in developing and defining policies and strategies for integration across IT.
“The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity.
Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.”
Job Duties
+ Infrastructure Engineering
+ Lead the design, installation/development and sourcing of the infrastructure, ensuring alignment with the architectural vision.
+ Oversee the design, deployment, and management of cloud-based infrastructure, including hybrid and multi-cloud environments, to support business operations.
+ Lead the monitoring of the operational processes and third-party service providers to ensure stable, safe and efficient IT operations.
+ Provide guidance in the assignment, monitoring, and management of the delivery of infrastructure services against the agreed targets.
+ Responsible for the overall quality of service delivered to internal users and clients and work closely with the Service Operations Manager in continuing improvement of processes.
+ Contribute to the planning of the overall infrastructure vision and coordinate information technology planning and execution for underpinning IT infrastructure solutions in the respective domain and/or region.
+ Establish and maintain a roadmap for the development and evolution of the infrastructure that is appropriate for current needs as well as for future scalability.
+ Operations and Maintenance
+ Manage the deployment, configuration, and maintenance of servers, networks, data centers, cloud resources, storage systems, and other critical infrastructure components.
+ Lead the development of methodologies and practices to manage and plan capacity based on projected growth rate to ensure performance remains at acceptable levels.
+ Lead the provision of support for the applications and product teams, ensuring timely resolution and minimized impact of critical incidents.
+ Lead the monitoring of the operational processes and third-party service providers to ensure stable, safe and efficient IT operations.
+ Provide guidance in the assignment, monitoring, and management of the delivery of infrastructure services against the agreed targets.
+ SLAs and Performance Management
+ Manage relationships with key infrastructure vendors and service providers, negotiating contracts and ensuring service-level agreements (SLAs) are met.
+ Provide guidance to Infrastructure Provider Manages in third party service delivery escalation.
+ Work with service provider to improve levels of service availability and minimize downtime.
+ Continuous Improvement
+ Continuously monitor infrastructure performance and implement improvements to enhance system efficiency, scalability, and availability.
+ Identify technical improvement and innovation potentials for IT infrastructure services and oversee their implementation with external IT infrastructure service providers and internal application teams.
+ Drive innovative and customer-oriented development and standardization of IT infrastructure services.
+ Other responsibilities / duties as assigned.
Job Qualifications
Required:
+ Bachelor's degree or higher in computer science, engineering, information systems, business administration or other related field (or equivalent and related experience preferred).
+ Minimum 7 years’ experience with designing, deploying and managing IT infrastructure.
+ Minimum 5 years’ experience managing a staff of five or more direct reports.
+ Minimum 7 years' of leadership experience in global IT operations with a strong understanding of enterprise infrastructure, hardware, hosting services, and networks. Excellent understanding of IT processes with formal training in ITIL an advantage.
+ Experience managing service providers for outsourced IT infrastructure services including contract and SLA management.
+ Experience with cloud infrastructure, solution architecture, software engineering, business analysis, product delivery, process modelling, data modelling and systems analysis preferable.
+ Proven experience managing global IT teams and 3rd party vendors.
+ Strong experience with IT architecture and the interlinkage with infrastructure needs.
+ Excellent organizational skills, with a focus on delivery, responsiveness, and accountability.
Preferred:
+ Demonstrable technical skills.
+ Demonstrable interpersonal skills.
+ Demonstrable business and technology acumen.
+ Experience in leading and mentoring teams.
+ Continuous improvement mindset.
Why join Olympus?
_We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture._
Equitable Offerings you can count on:
+ Competitive salaries, annual bonus and 401(k)* with company match
+ Comprehensive medical, dental, vision coverage effective on start date
+ 24/7 Employee Assistance Program
+ Free live and on-demand Wellbeing Programs
+ Generous Paid Vacation and Sick Time
+ Paid Parental Leave and Adoption Assistance*
+ 12 Paid Holidays
+ On-Site Child Daycare, Café, Fitness Center
Connected Culture you can embrace:
+ Work-life integrated culture that supports an employee centric mindset
+ Offers onsite, hybrid and field work environments
+ Paid volunteering and charitable donation/match programs
+ Diversity Equity & Inclusion Initiatives including Employee Resource Groups
+ Dedicated Training Resources and Learning & Development Programs
+ Paid Educational Assistance
*US Only
Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefit and incentives (https://www.olympusamerica.com/careers/benefits-perks) .
The anticipated base pay range for this full-time position working at this location is $147,763.00 - $206,869.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .
Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Applicants with Disabilities:**
As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Posting Notes: || United States (US) || Massachusetts (US-MA) || Westborough || Information Technology (IT)
Source : Olympus Corporation of the Americas