Senior Infrastructure Engineer - IDEMIA
Chantilly, VA 20151
About the Job
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Responsibilities:Duties and responsibilities
- Assist support staff as/when required in order to meet deadlines and IDEMIA Infrastructure support priorities.
- Provide input as required on product and system specific functionality, configuration and usage for training and documentation purposes.
- Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.
- Proactive and promptly identify and assist to resolve any relevant key issues and/or risks.
- Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
- Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff.
- Analyze failure and ensure operational recovery within agreed SLA through standard procedures
- Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions
- Propose improvements of the monitoring setup
- Address any none compliances in timely and orderly manner
- Work independently / a quick learner with ability to implement workarounds through the proper guidance of Support standards and conventions.
- Able to work flexible hours if needed
- Available to come to Data Centers or approved area locations for technical support in case of emergencies
- Able to travel as and when reasonably requested.
- All other duties as requested by Management
Technical knowledge
Must have:
- In depth knowledge of Linux (configuration, management, scripting)
- Strong knowledge at least in one virtualization technology: VMware / Xen / Hyper-V
- Knowledge of Windows Server infrastructure
- Hardware knowledge and storage principles and technologies: NAS, SAN, fc switches
- Good understanding of networking and security technologies: firewall, proxy /reverse proxy, load-balancer, application firewall, antivirus, IPS / IDS, other security solutions
- A good understanding of high-availability solutions (cluster, load-balancer), backup, disaster recovery and business continuity principles
- Knowledge about containers and orchestrations principles
- Knowledge about configuration management tools, deployment tools, updates and software repositories, monitoring tools
- Good understanding of ITIL principles and experience in working with a ticketing tool
- Experience in troubleshooting incidents at L2/L3 level
A Plus:
- Previous datacenter experience
- Experience with Dockers, Kubernetes, Bitbucket, Gitea, Salt Stack
- Web: Tomcat, Apache, NGINX, JBOSS application server
- Databases: Oracle DB, MySQL / Maria DB, Cassandra / Datastax, MSSQL
- Security and key encryption mechanism
Preferred:
- University degree in the field of engineering, computer science, or equivalent experience
- Minimum 5 years of experience in a similar role for a senior position, 3 years for regular position and 1 year for junior position
Personal skills:
- Trustworthy and Reliable Person: ethical behavior and consistency in meeting deadlines, delivering good results
- Avid Learner: curious, autonomous and highly motivated by new information technologies, as the tasks require performing in-depth technical tests with problem and root cause analysis
- Self-Motivated: self-motivated and ability to work independently or with diverse groups around the world
- Language Proficiency: fluent in English, other languages are a plus (e.g. French, Spanish)
- Analytical Acumen: strong analytical skills with attention to details
- Professional Communication: communicate effectively and professionally with other third party companies
- Team Player: ability to work and interact effectively in a team environment