Senior Implementation Manager - Revenue.io
Los Angeles, CA
About the Job
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables customers like HPE, Nutanix, and Fidelity Investments to deliver predictable results and optimize their entire revenue operation.
Loved by customers, employees and analysts, Revenue.io is the only company included in the most recent Forrester Waves for Conversation Intelligence and Sales Engagement, is a Gartner Cool Vendor, and is named one of the "Best Places to Work" by BuiltinLA and Comparably.
Revenue.io offers talented candidates a chance to work with executive mentors in a rapid growth environment where teammates are passionate about our transformative technology, vibrant culture and collaborative mindset.
Who We're Looking For
Revenue.io is seeking a Senior Implementation Manager to join our established Implementation Team. As a Senior Implementation Manager, you will be responsible for autonomously leading large-scale, strategic Enterprise customer engagements with strong authority and little oversight.
The ideal candidate for the Senior Implementation Manager role is an experienced professional with a strong background in project management and customer success. They should have at least 5 years of experience in large implementation management or a related field, with proven expertise in using tools like Asana and Salesforce for technical configurations. This individual is highly organized, an excellent communicator, and adept at building strong client relationships.
They should excel at leading projects from planning through execution, managing multiple implementations simultaneously, and customizing strategies to meet diverse customer needs. Experience in change management and delivering customized training is essential. The ideal candidate is proactive, detail-oriented, and committed to continuous improvement, both personally and for the implementation process.
What You'll Do
Project Planning and Execution
- Manage 5-7 highly strategic, enterprise implementations simultaneously
- Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
- Manage customer communication for kick-off strategy, ensuring appropriate attendance and scheduling
Client Collaboration
- Lead customers through technical configuration and customized training and enablemed sessions using Solution Playbooks designed for the Mission Critical Priorities (MCP)
- Design custom implementation plans addressing the customer's MCP and business challenges
- Align success criteria to support a "Quick Win" that shows value quickly
- Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
- Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities
Cross-Functional Coordination
- Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
- Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
- Identify and communicate upsell opportunities to CSM and AE
Issue Resolution
- Self-test and troubleshoot technical issues during implementation
- Escalate customer issues via support channels with appropriate details.
- Use relationship-building strategies to handle challenging customer conversations.
Implementation Improvements
- Be highly contributive to the development of Solution Playbooks including the identification of new solutions
- Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations
Qualifications
- 5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises
- Extremely strong Salesforce acumen (Salesforce Admin Certification is highly desired)
- Demonstrable experience managing large, complex projects with multiple stakeholders
- Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships
- Experience with designing and leading training/enablement activities
- Strong experience with change management approaches/methodologies a significant plus
- Excellent communication and relationship-building skills
- Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus
Company Benefits Include
- Paid parental leave
- Flexible time off (US only)
- Competitive salary
- Multiple medical plans to choose from including HSA and FSA
- Work from home flexibility
Anti-Discrimination
We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
California Applicants Only
What Personal Information We Collect
Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.
How We Use Your Information
For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: https://www.revenue.io/privacy-notice-employment