Senior HR Business Partner - SquareTrade

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

The Senior HR Business Partner drives strategic partnerships to develop the talent agenda to meet business objectives. Reporting to the Head of HR, North America, this role will work closely with SquareTrade leadership to develop and execute people strategies to attract, retain and engage top talent within the organization. This is a hybrid position with a 1 day per week in-office expectation. 

Responsibilities:

• Build strong partnerships with leaders to develop and execute people strategies
• Use data-driven insights to develop and execute on people strategies
• Advise, guide and coach leaders at all levels to effectively navigate the complexities of managing teams, managing career development, developing a high-performance culture, providing conflict resolution strategies, etc.
• Drive people initiatives from a place of inclusivity and provide counsel on the company’s IDE strategy and efforts
• Be an influential culture champion and collaborate on company-wide initiatives that help us strengthen our dispersed workplace
• Provide proactive and candid feedback on performance management, diversity and inclusion, skill development, talent moves, gaps, promotions and growth opportunities
• Work with managers and leaders to resolve escalated employee relations issues
• Support change management efforts for complex organizational changes
• Collaborate with other global HR functions (Talent Acquisition, HR Operations, IDE, etc..) in the design and implementation of people programs
• Propose employee retention strategies to minimize unwanted turnover, particularly within critical roles
• Be highly visible within the teams in support of building a trusting, transparent and constructive work environment

• Bachelors in HR, Management, or related field, with a value of continuing personal learning
• 8 + yrs experience in HR with increasing complexity and scope, with 2 + yrs as a business partner supporting senior leadership
• Expert in coaching and development, organizational effectiveness, and talent management
• Strong talent management experience, including assessment of talent gaps and developing solutions to close gaps and strengthen talent bench
• Demonstrable experience influencing business leaders individually and collectively on people-related challenges and solutions
• A strategic mindset, but can also deliver on tactical and operational issues
• Passion for building and cultivating a diverse and inclusive work culture
• Proven success working cross-functionally with an emphasis in coaching and performance management
• High-energy and results-oriented with fundamental business acumen and the courage to respectfully challenge the status quo
• Change management and project management skills
• Ability to thrive in an ambiguous and fast-paced work environment

At SquareTrade you'll have access to: 

• Medical, dental and vision coverage with network optionality to support our dispersed workforce
• HSAs and FSAs
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Up to 4% company match into 401(k)
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Paid Time Off 
• Work flexibility
• Talent shares
• Tuition reimbursement
• Learning opportunities
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Various corporate perks and discounts

(California Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in California, to be within the following range: $130K-$170K.

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  

The Team:  http://www.squaretrade.com/leadership   

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.