Senior Housekeeper (2025) at Excellence Services, LLC

Location: Atherton, CA 94027 (Live Out)
Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt
Availability: Weekends and evenings required

COMPENSATION:

• $25 - $100/hour (depends on experience)
• Discretionary year-end bonus (up to 20%)
• Health insurance
• Paid vacation, holidays, and sick days
• Paid meal breaks
• Regular reviews & advancement opportunities

INTRODUCTION:
We are seeking a dedicated and experienced Senior Housekeeper to join our team, someone who brings a positive service mindset and a willingness to learn and grow. This role is ideal for someone with a humble approach who appreciates feedback and understands the importance of following guidelines and procedures. We offer a supportive environment, perfect for those with a background in housekeeping, particularly in luxury homes or hospitality. Flexibility is appreciated, as our dynamic setting occasionally requires adapting to varying schedules. If you're looking for a role where your expertise in cleaning and maintenance will be valued and nurtured, we encourage you to apply.

DUTIES:

Home Cleaning and Organization:

• Not only possess professional expertise but also lead and train others, overseeing overall operations while continuously optimizing cleaning processes and the environment.

Professional Laundry & Ironing:

• Experienced in caring for rare or high-maintenance materials (silk, fur, hand-embroidered pieces).
• Can systematically plan care routines and guide others adept at handling special treatments (e.g., spot removal, specialty dry cleaning) ensuring zero damage.

Kitchen and Dining Support:

• Skilled in operating and maintaining high-end kitchen appliances (e.g., sous-vide machine, premium coffee maker).
• Possesses intermediate to advanced cooking abilities, adeptly planning meal prep to ensure everything is ready well ahead of guests’ arrival.

Environmental Inspection & Maintenance:

• Employs a systematic inspection routine, anticipating potential issues in advance.
• Collaborates seamlessly with suppliers and technicians, overseeing maintenance schedules to keep the property at peak condition.

Inventory Management & Replenishment:

• Implements a systematic approach (e.g., spreadsheets/software) to track consumption, batch numbers, and expiration dates.
• Re-orders or suggests purchases in advance without reminders, keeping the storage space perfectly arranged and ensuring zero stockouts.

Supplier/Visitor Assistance:

• Exhibits refined communication skills, adeptly handling unforeseen issues (delays, damage, etc.) in a professional manner.
• Strikes the perfect balance between creating a hospitable atmosphere and preserving the homeowner’s privacy.

Safety Awareness & Reporting:

• Possesses proactive risk awareness, anticipating potential hazards and recommending preventive measures.
• In critical emergencies (earthquake, fire alarm, severe leaks), takes swift, calm, and organized action, leads safe evacuation or finds a solution. Upholds the highest standard of discretion and ethics.

Driving and Transportation Services:

• Expert in managing premium or specialty vehicles, ensuring top-tier performance and maintenance (e.g., luxury sedans, electric vehicles).
• Offers concierge-style service, including carrying luggage, coordinating drop-off logistics, or suggesting alternative routes for maximum efficiency and comfort.
• Seamlessly adapts to last-minute schedule changes or emergencies with poise, maintaining the principal’s trust and confidence.

Equipment & Tools Custody:

• In-depth knowledge of advanced or specialized devices (commercial-grade floor cleaners, smart home systems) and their servicing.
• Maintains thorough equipment records (maintenance logs, repair history), ensuring consistently high performance.

Team Collaboration and Additional Support:

• Capable of organizing and guiding others, even training new staff, serving as a key team pillar.
• Shows ownership spirit: proactively upholds team morale and takes on extra duties during busy periods, guaranteeing overall quality.

REQUIREMENTS:

• Experience: At least 5 years of housekeeping experience in luxury homes or high-end hospitality. Preference is given to candidates with experience serving high-net-worth families.
• Expertise with Luxury Items: Skilled in caring for delicate fabrics and high-end garments (such as silk, fur, and hand-embroidered pieces), with advanced laundry and ironing techniques, and able to handle special treatments.
• Physical Stamina: Ability to perform physically demanding tasks, such as standing, bending, and lifting for extended periods, while maintaining a high standard of cleanliness and organization.
• Flexibility: Ability to work flexible hours, including weekends, evenings, and holidays, and adjust to last-minute changes as needed.
• Driving Skills: Must be able to safely drive luxury vehicles (such as high-end sedans and electric vehicles). A valid U.S. driver’s license and clean driving record are required.
• Health & Background: Legally eligible to work in the U.S., able to pass background checks, and meet health requirements (including annual flu shot and pre-employment health screenings).
• Communication & Problem-Solving: Strong interpersonal skills to interact with guests, suppliers, and team members while maintaining discretion and professionalism. Ability to resolve issues independently and efficiently.
• Organizational Skills & Inventory Management: Capable of managing household inventory, tracking consumption, and ensuring timely restocking while keeping everything organized.
• Service-Oriented Attitude: Strong work ethic and willingness to take on extra duties during busy periods. Ability to mentor and train other staff members.
• Empathy & Client Relationship Skills: A high level of empathy and exceptional client relationship skills to build and maintain a trusting relationship with the client through highly personalized and meticulous service.
• Cooking Skills: Not required, but culinary skills will be considered a plus, especially if the candidate can assist with meal preparation or dining services.
• Tech-Savvy: Familiarity with smart home systems and professional cleaning equipment, and the ability to use and maintain these devices effectively.

WHY JOIN US?

• Prestigious Environment: Operate within a high-end private household, managing luxurious properties and engaging with an exclusive clientele.
• Strategic Impact: Play a crucial role in shaping and optimizing household operations, contributing to the overall efficiency and excellence of the residence.
• Professional Growth: Access to continuous learning opportunities, including specialized training and potential for career advancement within a prestigious organization.
• Elite Networking: Engage with a diverse and international team, as well as high-profile vendors and service providers, expanding your professional network.
• Competitive Compensation: Enjoy a highly competitive salary range with significant earning potential through performance-based bonuses and comprehensive benefits.
• Supportive Culture: Thrive in a collaborative and supportive work environment that values dedication, integrity, and excellence.