Senior Helpdesk Technician - Phaxis LLC
Schnectady, NY
About the Job
Summary
The Senior Helpdesk Technicain, who is based at our Scotia NY operations, is a member of Kari-Out IT team and will report to the IT Manager. This is a new full-time position. The Technician will provide IT-related assistance and support (including computer installations, help desk requests, upgrades, software, configuration issues) at the Company's Scotia facility for the user base in manufacturing, warehouse, and administrative. The Technician will serve as primary point of contact for employees and designated vendors at the facility.
Role and Responsiblities
• Support and troubleshooting of different Cloud Technologies (Microsoft Azure,
Office 365, MS SharePoint etc.).
• Support and troubleshooting of security platform that manages anti-virus and
malware.
• Create, change, and delete user accounts per request.
• Conduct basic to intermediate Server troubleshooting and setup.
• Perform ongoing performance tuning, hardware upgrades, and resource
optimization as required.
• Configure CPU, memory, and disk partitions as required in our Azure
environment.
• Develop, maintain, and document installation and configuration procedures.
• Perform basic network troubleshooting and triage.
• Maintain facilities in individual machines, such as drivers and settings of personal
computers as well as printers (local and network printers).
• Maintain & Support network file servers, VPN gateways, and security intrusion
detection systems.
• Administer servers, desktop computers, printers, firewalls, smartphones,
software deployment, security updates and patches, required to handle all
related job task assigned by the IT manager.
Qualifications:
At least 2-3 years of solid work experience, preferably in manufacturing.
• Good verbal and written English communication skills, Spanish is a plus.
• Has the ability to communicate technical information to a non-technical person
• Certification in at least one of the following Microsoft, Windows, Cisco, or Cyber Security.
• Experience and knowledge of basic Windows OS troubleshooting, and configuration is a must.
• Experience and knowledge with different security platforms, anti-virus, and malware removal
• Experience and knowledge with the following technology is a huge advantage: Microsoft Azure, Office 365, SharePoint and SentinelOne.
• Can work on different shifts and be available for occasional scheduled weekend shifts.
• Amenable to provide on-call support and render overtime during events that require emergency support.
Preferred Skills
Excellent problem-solving skills, critical thinking, and listening skills.
• Competently manage work time and multiple tasks. Able to work independently
as well as with a supervisor and IT professionals located at other locations.
• Good communication and interpersonal skills. Both written and verbal
communication.
• Customer service orientation with internal clients (Company employees). Capable
of working with all levels of employees in the organization.
• Adaptable to work in a high change, growth environment.
• Hands-on, results orientation to fix IT issues and get tasks done in an expeditious
and professional manner.
• Ability to follow written and verbal directions.
• Knowledge seeker. Active in keeping up to date on IT technologies and
applications for business.
• Able and willing when needed to do work in a manufacturing and warehouse
environment.
• When needed, able to travel to Company headquarters in Westchester and other
Company facilities in New Jersey and New York.
The Senior Helpdesk Technicain, who is based at our Scotia NY operations, is a member of Kari-Out IT team and will report to the IT Manager. This is a new full-time position. The Technician will provide IT-related assistance and support (including computer installations, help desk requests, upgrades, software, configuration issues) at the Company's Scotia facility for the user base in manufacturing, warehouse, and administrative. The Technician will serve as primary point of contact for employees and designated vendors at the facility.
Role and Responsiblities
• Support and troubleshooting of different Cloud Technologies (Microsoft Azure,
Office 365, MS SharePoint etc.).
• Support and troubleshooting of security platform that manages anti-virus and
malware.
• Create, change, and delete user accounts per request.
• Conduct basic to intermediate Server troubleshooting and setup.
• Perform ongoing performance tuning, hardware upgrades, and resource
optimization as required.
• Configure CPU, memory, and disk partitions as required in our Azure
environment.
• Develop, maintain, and document installation and configuration procedures.
• Perform basic network troubleshooting and triage.
• Maintain facilities in individual machines, such as drivers and settings of personal
computers as well as printers (local and network printers).
• Maintain & Support network file servers, VPN gateways, and security intrusion
detection systems.
• Administer servers, desktop computers, printers, firewalls, smartphones,
software deployment, security updates and patches, required to handle all
related job task assigned by the IT manager.
Qualifications:
At least 2-3 years of solid work experience, preferably in manufacturing.
• Good verbal and written English communication skills, Spanish is a plus.
• Has the ability to communicate technical information to a non-technical person
• Certification in at least one of the following Microsoft, Windows, Cisco, or Cyber Security.
• Experience and knowledge of basic Windows OS troubleshooting, and configuration is a must.
• Experience and knowledge with different security platforms, anti-virus, and malware removal
• Experience and knowledge with the following technology is a huge advantage: Microsoft Azure, Office 365, SharePoint and SentinelOne.
• Can work on different shifts and be available for occasional scheduled weekend shifts.
• Amenable to provide on-call support and render overtime during events that require emergency support.
Preferred Skills
Excellent problem-solving skills, critical thinking, and listening skills.
• Competently manage work time and multiple tasks. Able to work independently
as well as with a supervisor and IT professionals located at other locations.
• Good communication and interpersonal skills. Both written and verbal
communication.
• Customer service orientation with internal clients (Company employees). Capable
of working with all levels of employees in the organization.
• Adaptable to work in a high change, growth environment.
• Hands-on, results orientation to fix IT issues and get tasks done in an expeditious
and professional manner.
• Ability to follow written and verbal directions.
• Knowledge seeker. Active in keeping up to date on IT technologies and
applications for business.
• Able and willing when needed to do work in a manufacturing and warehouse
environment.
• When needed, able to travel to Company headquarters in Westchester and other
Company facilities in New Jersey and New York.
Source : Phaxis LLC