Senior General Manager - Related

We are looking for an experienced Senior General Manager (SGM) to lead the operations of an affordable housing community in Willets Point, Queens. The SGM will be responsible for financial oversight, resident relations, property maintenance, staff supervision, and ensuring compliance with Affordable Housing programs and Fair Housing regulations. This role is essential for maintaining property standards, enhancing curb appeal, and promoting tenant satisfaction.

Key Responsibilities:

Financial Management:

• Develop and manage property budgets, asset reports, and capital expenditure plans.
• Oversee accounts payable and receivable, approving expenses up to $2,500.
• Ensure timely rent collection, addressing delinquencies and managing bad debt write-offs.

Property Operations:

• Oversee leasing, compliance, administrative, and maintenance functions.
• Ensure efficient and high-quality apartment turnovers and maintain excellent curb appeal.
• Conduct monthly property inspections and implement preventive maintenance plans.
• Manage relationships with third-party contractors and ensure compliance with service agreements.

Staff Supervision:

• Recruit, hire, train, and evaluate General Managers, Resident Managers, and site staff.
• Approve payroll and manage performance evaluations and disciplinary actions.
• Promote a culture of professional growth, employee engagement, and teamwork.

Resident Relations:

• Provide exceptional customer service and resolve resident issues promptly and professionally.
• Enhance resident retention through proactive communication and timely issue resolution.
• Ensure residents are informed about property policies, updates, and services.

Compliance and Reporting:

• Ensure full compliance with Fair Housing, EEO, ADA, and other regulatory requirements.
• Oversee audits, recertification, and prepare accurate regulatory reports.
• Manage records for reasonable accommodation requests and compliance documentation.

Affordable Housing Compliance:

• Ensure adherence to Affordable Housing program requirements, including:
• Low-Income Housing Tax Credit (LIHTC) regulations (Section 42 IRS Code).
• HUD Section 8, Inclusionary Housing, Bond Program, and 421-a guidelines.
• Manage rent registration, renewals, and coordination with subsidy agencies and legal teams.
• Maintain knowledge of Area Median Income (AMI) ranges (30% to 120%) for tenant eligibility.
• Oversee recertification, lease adjustments, and tenant transfers.
• Administer SCRIE/DRIE programs and ensure timely processing.
• Collaborate with Social Service Partners to support units designated for formerly homeless individuals.
• Ensure compliance with VAWA regulations and other tenant protection programs.

WHY YOU’LL LOVE IT HERE                                                                                  

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more.

COMPENSATION

• $170,000 - $190,000 / Yearly (depending on experience) 
• plus an annual bonus

• Bachelor’s degree from an accredited institution.
• 5+ years of supervisory experience in property management, maintenance, or affordable housing.
• Proven leadership, organizational, and administrative abilities.
• Knowledge of Affordable Housing programs (LIHTC, HUD Section 8, Inclusionary Housing, etc.).
• Proficiency in Microsoft Office; experience with property management software (Yardi preferred).
• Strong communication, financial management, and problem-solving skills.

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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