Senior Food and Beverage Operations Manager - Marriott International

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

1. High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.
2. OR
3. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

1. Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
2. Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
3. Supports and supervises an effective monthly self inspection program.
4. Operates all department equipment as necessary and reports malfunction.
5. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
6. Encourages and builds mutual trust, respect, and cooperation among team members.
7. Understands employee positions well enough to perform duties in employees' absence.
8. Develops specific goals and plans to prioritize, organize, and accomplish your work.
9. Monitors and maintains the productivity level of employees.
10. Verifies that all team members/supervisors understand the brand specific philosophy.
11. Maintains the operating budget, and verifies that standards and legal obligations are followed.
12. Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
13. Celebrates and fosters decisions that result in successes as well as failures.
14. Communicates areas that need attention to staff and follows up to ensure understanding.
15. Coordinates cleaning program in all F&B areas (e.g.General clean), identifying trends and making recommendations for improvements.
16. Establishes and maintains open, collaborative relationships with employees.
17. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
18. Follows property specific second effort and recovery plan.
19. Stays readily available/ approachable for all team members.
20. Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

1. Provides services that are above and beyond for customer satisfaction and retention.
2. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
3. Serves as a role model to demonstrate appropriate behaviors.
4. Manages day-to-day operations, verifies that the quality, standards and meeting the expectations of the customers on a daily basis.
5. Takes proactive approaches when dealing with guest concerns.
6. Sets a positive example for guest relations.
7. Stays readily available/ approachable for all guests.
8. Reviews comment cards and guest satisfaction results with employees.
9. Responds in a timely manner to customer service department requests.

Managing and Conducting Human Resource Activities

1. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
2. Administers the performance appraisal process for direct report managers.
3. Conducts hourly employee performance appraisals according to Standard Operating Procedures.
4. Communicates performance expectations in accordance with job descriptions for each position.
5. Verifies that employees are treated fairly and equitably. Strives to improve employee retention.
6. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
7. Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
8. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
9. Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
10. Observes service behaviors of employees and provides feedback to individuals and or managers.

Additional Responsibilities

1. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
2. Analyzes information and evaluates results to choose the best solution and solve problems.
3. Performs hourly job function if necessary.
4. Extends professionalism and courtesy to team members at all times.
5. Comprehends budgets, operating statements and payroll progress report.
6. Performs other duties, as assigned, to meet business needs.

The salary range for this position is $123,000 to $152,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.