Senior Field Systems Engineer - APM IT Solutions

Senior Field Systems Engineer - Level 2/3

Salary based on experience and capabilities

Job Type: Full-Time

Qualifications:

Bachelor's degree or better and extensive IT certifications

5 years minimum IT work experience

Managed Service Provider (MSP) experience a must.

Benefits:

PTO Vacation and Personal Time

PTO Holidays

Paid Parental Leave

Health Insurance w/ vision if needed

Company Life Insurance

Company vehicles for client visits

Paid Career training and certifications/conferences

Annual Technology allowance/discounts

Client Referral Bonus Program

Employee Referral Bonus Program

Strong company culture and peer-to-peer camaraderie

Full Job Description:

Cloud and Premise Server Infrastructure Hardware and Software Management Administration, Maintenance, Consulting and Support.

Configuration, Support and Manage Cloud Services and Cloud Virtual Desktop Services including infrastructure and user experience optimization with Citrix Xenapp and other platforms.

Microsoft 365, Azure, Azure AD, Citrix, and VMWare ESXi Administration, Performance Optimization, and Support.

Microsoft 365 Cloud Service and Security Center Management and Support

Veeam Backup & Recovery Platform Administration, Moves, Adds, Changes, Maintenance, Monitoring and Support.

Advanced Sonicwall Firewall Management, Consulting, Implementation and Support - NSA Series and TZ Series

Security Platforms Administration including, SOC, SIEM, Full Security Stack, Sentinel One and Webroot

Administration and Support of MFA systems, cloud and account security and access.

Microsoft Active Directory Advanced Administration

Windows Server 2019/2016/2012 Administration

Connectwise Manage General Administration and Support

Advanced Kaseya VSA Operations Administration, Scripting and Optimization

Configuration, Support and optimize Networks including SDWAN, WAN Services, Vlans, QoS, Switches and WiFi

Remote and onsite tech installation and support of Switches, Routers, Wireless, VLANS, Mult-media equipment, advanced Wifi configurations and related operations.

Remote and onsite Moves, Adds, Changes of PCs/laptops, printers, VOIP phones and other peripherals including coordination of equipment and onsite resources.

Remote and onsite Support for Moves, Adds, Changes of Network equipment, Firewalls, Modems, Routers, and wifi hardware.

Install, configure and repair hardware and software.

Systems and Network design and configuration of Servers, VoIP, Switches, Routers, Wireless, VLANS, advanced Wifi configuration

Provide technical support to business managers and principals remotely and onsite

Interact with end-users with exceptional customer service skill remotely

Maintain service documentation and real-time ticket data entry and ticket planning/prioritization/scheduling.

Assist as escalation as needed with Adds, Changes and support for Active Directory and Microsoft 365

End-user VoIP Systems Support including moves, adds, changes, mobile, web and desktop apps, as well as physical phones including programming user options and PBX features.

Supporting networking devices including switches, routers, wifi equipment and firewalls

Support of MAC, Windows, Android and iOS operating systems and applications

Daily ongoing Hands-on support and end-user interaction and communications.

Must have broad technical background and experience

Complete all related Scopes of Work, Plans, BOMs, Executive Summaries and Project Plans

Complete related Hardware and Software audits, compose and plan required vendor and supplier agreements and contracts.

Implement and Manage network monitoring and optimization tools

Level 1 / Level 2 IT Services escalation point.

Level 1-3 Client-facing consulting, calls, issue resolution, and support

About APM IT Solutions:

APM IT Solutions is a 20-year Regional Managed Service Provider based in Southeast Pennsylvania.

We provide comprehensive technology service and support to our clients, focused on secure design, implementation and support of technology infrastructure and services. We enable and deliver networks, applications and services for business knowledge, hybrid, and task workers. Our services include Cloud and Premise infrastructure, Servers and Applications, Networking, VoIP, Business Continuity, Cyber-security, Endpoint Devices and Comprehensive Outsourced IT Management, Consulting and Helpdesk.

If you have mad skills, are intelligent, hardworking, reliable, loyal and love working with others, we would love for you to apply and see if you have what it takes to join our team!