Senior Field Service Technician - Themesoft Inc.

Job Title: Senior Field Service Technician

Location: Dallas, TX

Duration: Contract

JD:

ore Responsibilities:

We're seeking a technically minded problem solver who can thrive in a dynamic environment where standard flowcharts don't dictate solutions. You'll be responsible for:

• Delivering technical support through phone and walk-up channels, requiring independent critical thinking and creative troubleshooting approaches

• Resolving both routine and complex issues across Windows and Microsoft environments without relying on predefined scripts

• Demonstrating adaptability by finding innovative solutions for unique technical challenges

• Contributing to and maintaining our knowledge base with practical, experience-driven solutions

Technical Expertise Required:

• Proven hands-on experience troubleshooting:

? Windows 10/11 operating systems and Microsoft 365 ecosystem

? Network connectivity issues at both basic and advanced levels

? Hardware connectivity and compatibility challenges

? Mac OS & iOS devices

? Complex application interactions and system crashes

Tools & Systems Experience:

• Proficiency with Remedy, Genesys, Active Directory

• Working knowledge of Azure, PowerShell, SharePoint, and SCCM Remote Control Viewer

• Experience with documentation and ticket management systems

Key Qualifications:

• Associate's Degree with 5+ years of professional technology support experience

• Must be eligible for CJIS certification

• More importantly: Demonstrated ability to:

? Solve complex technical problems without relying on pre-written solutions

? Effectively communicate technical concepts to non-technical users

? Self-manage and prioritize multiple concurrent issues

? Learn and adapt to new technologies quickly

Assessment Process: Candidates should be prepared to:

• Participate in technical scenario discussions where they explain their troubleshooting methodology

• Demonstrate problem-solving abilities through real-world technical challenges

• Share examples of complex issues they've resolved through independent analysis