Senior Field Service Engineer - IronRoad

IronRoad is conducting a confidential search for a Senior Field Service Engineer from the print, packaging or wide format industry. Our search is being done for our Solon, Ohio client. We are looking for a high energy individual with a can-do attitude that shares their great vibe throughout the organization. This person should be very detail oriented and have a high level of customer service. This individual can be based in Ohio / Indiana / Illinois / Wisconsin or Kentucky. This is a direct hire position and compensation will be based on skill & experience determined with the hiring manager. If you feel that your skill & experience compliment the job requirements below, we would love to hear from you!

Summary

With little or no supervision, the Senior Field Service Engineer performs maintenance and repair to all equipment in a highly skilled, safe, and professional manner. This position requires an employee to possess a high degree of independent judgment and have industry experience (printing, packaging, wide format).

Job Duties/Responsibilities

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities such as Vendor training and trade shows; reading professional publications and product manuals.
• Accomplishes operations and organization mission by completing related results as needed.
• Responsible for pickup and delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed.
• Checks out, familiarizes, and demonstrates equipment for customers.
• Completes required documentation of work for customer and employer records, including but not limited to: Service Records; Service Tickets for billing; Warranty records; Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records.
• Includes high level of travel periodically

Other Skills

• Basic verbal and written skills
• Intermediate knowledge of tools
• Teamwork skills
• Customer service skills

Qualifications

1. Education: HS or GED
2. Experience: 5+ Years Operator or Technical Service Experience
3. Manufacturer-sponsored training preferred
4. Electrical Schematics and advanced mechanical skills required
5. Maintain a current and valid driver's license and is insurable under the corporate umbrella policy

Physical Requirements

• Sitting - Required to sit for extended periods of time without being able to leave the work area, including driving or riding in a vehicle for extended periods of time.
• Standing - Required to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
• Walking - Required to walk considerable distances in the facility during the course of his or her work (Includes walking to and from work area, cafeteria, parking etc.)
• Lifting - Required to raise or lower objects from one level to another regularly during the shift.
• Pulling and/or Pushing -- Requires exerting force up to a certain number of pounds on a regular basis so that the object is moved to or away from the employee.
• Carrying -- Required, on a regular basis, to carry objects in his or her arms or on the shoulder(s), including personal tools and work supplies.
• Grasping -- Requires that the employee regularly pick up objects with fingers.
• Reaching - Required to use the hands and arms to reach for objects.
• Stooping and Crouching -- Regularly required to bend forward by bending at the waist or by bending legs and spine.
• Crawling -- Required to work in a confined space and to crawl and move about on his or her hands and knees.
• Color Determination -- Requires color determination vision (no color blindness).
• Near Acuity -- Requires clarity of vision at 20 feet or more, with or without corrective lenses.
• Speaking -- Requires expressing ideas by the spoken word.
• Listening -- Requires the perception of speech or the nature of sounds in the air.

Work environment: While performing the duties of this job, the employee is periodically exposed to a noise level that is usually moderate to heavy.

Benefits:

Medical, Dental, Vision

401(k) investment plans

Job Type: Full-time

Pay: $75,000 to $85,000 annually based on skills and experience and determined by the hiring manager.