Senior Field Quality Specialist - Hussmann

About the Company

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

About the Role

As Senior Field Quality Project Manager, represent all divisions of Hussmann manufacturing to customers within your assigned region while collaborating with multi-regional and cross functional teams and third part contractors, to achieve desired results within budget and to specified quality and customer requirements, and within the project schedule. Support the development of organizational and departmental processes to improve product release and delivery execution speed and effectiveness, including analyzing and supporting the implementation NTD, NPD, and COD requests as required. Perform field installation and commissioning and lead in root causing field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality.

Responsibilities

• Effectively manage field projects within budgetary guidelines
• Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to manager and leads when schedule permits special project work
• Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk
• Provide customer support related to the delivery and startup of sustaining and new products
• Participate in meeting cadences as required with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start ups
• Champion projects to completion
• Support process improvement activities
• Oversee complex order and new product builds
• Drive cross-functional accountability related to Field Quality to mitigate customer risk
• Document onsite findings utilizing the field report creation process
• Utilize the Field Escalation process when applicable
• Perform standard FQS duties
• Conducting plant and customer site audits to identify opportunities for continuous improvement of product and processes
• Interact directly with customers, contractors, technicians, and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed
• This position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”
• Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
• Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products
• Facilitate/Coordinate Training as required
• Provide Peer to Peer Training
• Create Training Material as required
• Champion employee engagement initiatives

Qualifications

Minimum High School Diploma, Technical Degree and/or Bachelor’s Degree preferred

Required Skills

• A minimum of 7 Refrigeration/HVAC or related industry experience
• Must have advanced industry product knowledge; hands on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
• Field project management experience
• Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
• Experience facilitating meetings with cross functional teams preferred
• Experience managing complex customer start ups
• Ability to speak effectively before groups of customers or employees of organization
• Manufacturing new product launch/build experience a plus
• Mobility within work facilities including manufacturing and installation sites
• Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
• Up to 70% independent travel to manufacturing and customer sites

Preferred Skills

• Build efficient, realistic plans and detailed actions to achieve objectives; Sets priorities effectively and organizes information; holds self and others accountable to project milestones and results
• Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
• Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; Presents information in a clear and accurate manner
• Strong business acumen: Ability to drive strategy, influence practices, processes and policies that result in competitive advantage; Continuously works to improve value through process improvement
• Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders
• Strong ability to collaborate with cross functional teams with ability to influence and create action

Pay range and compensation package

The salary or hourly range of $74,035 – $142,375 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

Equal Opportunity Statement

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.