Senior Federal Program Manager - CTJ - Top Secret - Microsoft Corporation
Redmond, WA 98073
About the Job
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.
As a Senior Federal Program Manager - CTJ - Top Secret, you will build relationships with key stakeholders across Federal Civilian customer organizations, understanding their mission, objectives, and articulating the value of Microsoft products and services to drive business effectiveness. You will be coordinating with Microsoft internal teams, managing a consulting delivery account portfolio, identifying growth opportunities to expand the portfolio to drive cloud growth and customer mission outcomes.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Customer Relationships
+ Creates a strategic support relationship with key stakeholders within moderately large, challenging, and/or complex (e.g., tier 2, high-revenue generation, complex transformation) customer organizations, including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality service delivery. Expands customer relationships beyond the current support contract owners and seeks out new customer opportunities.
+ Gathers information on the business and information technology (IT) objectives, priorities, and strategies for moderately challenging or complex customer organizations to develop and manage the delivery of a comprehensive service delivery plan. Communicates current view of services (support and Industry Solutions Delivery [ISD]) to customer executives on regular cadence.
+ Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective by presenting the strategic business and technical need for change.
Internal Relationships and Coordination
+ Connects identified opportunities, questions, and/or issues from large or challenging customer organizations with complex internal Microsoft technical/sales teams. Orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams. Coordinates with internal teams to establish accountabilities to drive customer outcomes.
+ Portfolio Management, including customer invoice tracking and presentation of monthly Program Health Review (PHRs) on Industry Solution Delivery (ISD) consulting engagements.
+ Manages a mid-sized account portfolio (e.g., $4-10 million) of Industry Solution Delivery (ISD) consulting engagements (through Project Managers) and is accountable for Unified Support contracts (through Customer Success Account Managers [CSAMs]). Drives action to expand the portfolio and drive consumption.
Business Growth
+ Partners with Sales and other Services personnel to strategize on ways to create new opportunities and sustainable growth for customer accounts.
+ Supports the closing of deals and contract renewals for moderately complex or large customer accounts (e.g., tier 2) by negotiating, sharing long-term customer needs with Sales and Account teams, and strategizes on upcoming project plans and cyclical contract scoping.
+ Contributes to and influences account planning for portfolio.
Delivery
+ Drives and maintains obligations to customer contracts and ensures delivery services for customers across the services lifecycle (from development to support), including envisioning, solution development, service delivery planning, cloud consumption and usage, service delivery management, incident management/escalations, and proactive remediation services. Leads steering committee meetings with strategic customers to discuss progress toward delivery success.
Consumption
+ Contributes to consumption activities, through others (e.g., Customer Success Manager [CSM], Customer Success Account Managers [CSAMs]) for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.
Escalations
+ Implements escalation management governance processes. May resolve issues identified and escalated by peer groups (e.g., Customer Success Account Managers [CSAMs]) regarding internal or critical customer issues through coordination with internal peer teams and/or customer contact.
Business Management
+ Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approval to invoicing and closure.
+ Manages areas of fiscal responsibility within portfolio, staying within budget while driving engagement profitability and risk management.
Other
+ Embody our culture and values .
**Qualifications**
Required/Minimum Qualifications
+ Bachelor's Degree in related field AND 3+ years experience in project management
+ OR equivalent experience.
+ 3+ years' experience in a customer-facing Program Manager or Account Management role.
+ 3+ years' experience working with Federal customers in client-facing service delivery.
Other Requirements
The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.
Additional or Preferred Qualifications
+ Bachelor's Degree in Computer Science, Business Management, or related field AND 6+ years Program Management or Account Management, service delivery, and client-facing experience
+ 6+ years' experience of IT consulting and working with Federal customers.
+ Proven success with relationship management, including Executive Stakeholders, Sales teams, and Consultants.
Consulting Project Management IC4 - The typical base pay range for this role across the U.S. is USD $94,400 - $184,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,000 - $194,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until May 21, 2024
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .
Source : Microsoft Corporation