Senior Facilities Manager - Hines

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.



As a Senior Facilities Manager with Hines, you will provide management and leadership for the facilities organization at a specific and multiple facilities. The Senior Facilities Manager is charged with the day-to-day stewardship of policies, procedures and programs that will assure a well-managed, well­ maintained building, placing maximum emphasis on positive response to the concerns and needs of the seated end-users and cross-functional partners; environmental health/safety and quality programs, in coordination and conjunction with Hines standards and the Client's goals and objectives. Lastly, the candidates must be well versed in delivering Hospitality focused client experience. The position provides essential oversight and critical decision making for activities, financials, vendors and resources required for current and future needs of the portfolio. Responsibilities include, but are not limited to:






+ Manage multiple reports - including performance management, HR functions, project prioritization and escalations.


+ Prioritizes integrating hospitality as the cornerstone of Hines everyday client service delivery (Events, initiatives, response, participation).


+ Manage the day-to-day operations of the facilities including ensuring janitorial and general maintenance are implemented and carried out in a manner consistent with Hines' policies and Client directives. This is to include the management of contracts to assure all contracts are reviewed on a regular basis and are bid out as needed and assure invoices match contract pricing.


+ Act as a point of contact for clients regarding operations escalations, HR escalations, service delivery escalations, critical decisions on major contracts and spend.


+ Charged with the supervision of all service programs relating to the conditions and appearance of the property.


+ Responsible, at all times, for overseeing staff to maintain a positive and prompt response to requests from end users and for the implementation of ongoing contract programs to constantly assess occupant needs and to assure problems are being solved promptly to the mutual benefit of the Client and the properties.


+ Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Books, Site Operating Manual, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation as required.


+ Manage process and execution on all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex. Stewardship of the preparation and publication of the annual budget, quarterly reforecast, and business plans.


+ Development of capital budget. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.


+ Ensure all activities undertaken by the vendors meet or exceed all contracted service levels and client expectations.


+ Review, reconcile, and approve the invoices submitted by the vendors.


+ Continuously review the contracted vendors' performance with respect to costs and quality. Report and review performance results with management on a regular basis.


+ Work with vendors to evaluate new products/processes to improve quality of services and cost effectiveness.


+ Coordinate all maintenance activities with clients, partners and vendors (i.e., UPS maintenance shutdowns).


+ Provide project management when needed.


+ Responsible for the collection, analysis and reporting of such statistical data as may be required to provide accurate and current assessment of facility management objectives.


+ Shall be familiar with applicable areas of the management contract and all requirements contained therein.


+ Monitor and ensure that vendors comply with insurance requirements and coordinate all claims as required.




Minimum Requirements include:






+ Bachelor's degree from an accredited institution


+ Minimum of eight years commercial high-rise, campus environment, and/or property portfolio management experience required (with a 4-year degree); a minimum of 10 years of experience if no degree.


+ Experience with construction, engineering and all facets of property operations and facilities management is preferred.


+ Experience with critical system environments is desired.




Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.








We are an equal opportunity employer and support workforce diversity.





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ID: 2023-10569

External Company URL: www.karba.com

Street: 8181 Communications Parkway