Senior Facilities Manager - Hines

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Senior Facilities Manager with Hines, you will take full responsibility and commensurate authority for the management of all vendors, processes, budget, and assigned personnel on behalf of a fast-paced and growing corporate office client. You will act to support the client company’s ability to provide its employees with a daily work environment consistent with their culture and high standards, and have the opportunity to take ownership of the assigned site(s) and implement client’s standard operating procedures. Responsibilities will include, but are not limited to:

• Implement a long-term & short-term facility management strategy that aligns with the Firms’ evolving goals and objectives
• Manages facilities services through a team of facility professionals including FMs, AFMs, Coordinators and several key outsourced vendors
• Ensures outstanding levels of service to the client and prompt issue resolution
• Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion
• Liaison with lines of businesses contacts and operating team for efficient flow of communication
• Develop and manage the facilities budget, including but not limited to operating & capital expenses

Minimum Requirements include:

• Bachelor’s degree in business administration, management, finance, information technology or related field from an accredited institution
• Seven or more years of experience in facilities management, client services or a related field
• Experience with financial services clients is desired
• Highly proficient with a range of information technology tools and platforms including Microsoft Office, especially Excel; and CMMS/work management applications
• Excellent communication, client service, and project management skills
• Speak before an audience and lead property tours with confidence, using appropriate communication skills and professionalism
• Analytical problem solver skilled in developing strategic process improvements to maximize resources, contain costs, optimize space, and enhance services
• Strong leader and team builder with excellent training, presentation and relationship building skills
• Manager skilled in collection and interpretation of data, recognizing trends and formulating recommendations that strive to improve efficiently of the client’s business model
• Maintain organization and time management skills
• Interacts with employees, visitors, client and business unit employees with pose and diplomacy
• Possess a strong understanding of key facilities management industry related metrics and the inter-relationship with client Service Level Agreements and Key Performance Indicators
• Current driver’s license and ability to travel throughout the Americas as required (estimated one site visit per month)
• Detects emergency alarms, auditory and/or visual and maintains calm demeanor in emergency situations
• Meets highest attendance and punctuality requirements
• Operates personal computer, fax telephones and other office equipment
• Walks up and down stairs for inspections and emergency procedure or implantation
• Compensation: $161,200 - $221,650

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.

¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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