Senior Epic Consultant - Virtual Company
Brentwood, TN 37024
About the Job
The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.
Competitive salary with full benefits including: medical, dental, vision, HSA, 401k, PTO, and more.
Occasional after-hours, weekend, and holiday work may be required in this role.
Roles and Responsibilities:
Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
Collecting, accurately documenting and resolving client trouble tickets and requests
Participating in after hours on-call rotation
Leads application build for their areas regarding Epic Upgrades. This includes:
Nova Note Review
Nova Note Build
Unit testing, application testing and integrated testing
Supporting the go live in a command center setting
Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
Mentors junior analysts on Epic build
Builds strong relationships both with the client and their peers
Other duties as assigned
Required Skills and Abilities
Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
Ability to troubleshoot tickets, manage projects, and critically think
Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
Ability to organize daily tasks, analyze data and make decisions based on the data
Education and Experience:
Bachelor’s Degree and/or equivalent work experience
Minimum of 3 years of healthcare experience
Work Location and Travel Requirements:
This position is 100% remote
Work from home requirements are:
Ability to work independently and efficiently
from a home office environment
High-speed internet service
Work in a distraction free workplace
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.