Senior Engineer - Product Support - QuEST Global Engineering Services

Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

Job Overview:

The Product Support Engineer is responsible for providing technical support and guidance to customers who use the company's products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and resolve complex technical issues, as well as identify and prioritize product improvements.

Key Responsibilities:

• Respond to customer inquiries and provide technical support for the company's products via phone, email, or chat
  • Diagnose and resolve complex technical issues related to the company's products with a high degree of independence
  • Escalate complex customer issues to the appropriate team for resolution as needed
  • Collaborate with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data
  • Provide technical guidance and training to junior support engineers and internal teams as needed
  • Develop and maintain technical documentation and knowledge base for the company's products
  • Stay current on new product releases and updates, as well as industry trends and technologies
  • Represent the company in technical presentations and discussions with customers and industry experts

Qualifications:

• Bachelor's degree in Mechanical Engineering, Quality Engineering, or a related field
  • 3-6 years of experience in product support or a related field
  • Strong problem-solving and analytical skills
  • Proficient with using Microsoft Office products
  • 3-6 years of Measurement and Visual Inspection experience
  • 3-6 years of Experience with the collection and analyzing of non-conformance data to create Trend charts and reports
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Familiarity with mechanical and technical concepts
  • Ability to work well in a team environment
  • Ability to read and interpret technical drawings and schematics
  • Ability to work flexible hours, as needed
  • Strong leadership and mentorship skills

Quest Global is An Equal Opportunity/Affirmative Action Employer. EOE/AA