Senior Engineer, Client Services - IT Solutions Consulting LLC

About ITS: 

Are you ready to be a part of something extraordinary? IT Solutions is a Managed Service Provider specializing in proactive and strategic IT support for small to mid-market businesses—but we’re more than that—we're a passionate team of problem solvers dedicated to making an impact on our diverse clientele and within the IT industry. With over 25 years of experience, we are a nationally recognized leader in the IT space, which we’ve earned through prioritizing client success, ownership thinking, and passionate problem-solving. At IT Solutions, you’ll experience a world of innovation and opportunity backed by a regionally recognized employer. 

Job Description

The Senior Engineer, Client Services will combine technical project implementation responsibilities with remote management support of multiple client networks of various sizes and levels of complexity. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. The Senior Engineer, Client Services will be responsible for a full range of tasks, from project design and deployment responsibilities, server troubleshooting, and user desktop support on a regular basis. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

Responsibilities include but are not limited to:

• To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
• Provide superior service to customers and clients with limited supervision consistently.
• To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
• Provides emergency on-call support on a rotating schedule.
• Maintains excellent communication with Network Operation Center team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
• Multi-site responsibilities: Audubon, PA; Allentown, PA; and Broomall, PA.

Required Skills:

• 2+ years as a Network Engineer or Senior Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
• 2+ years' experience with troubleshooting infrastructure devices.
• Experience in implementation, configuration, management, and troubleshooting of the following technologies:

1. Windows Server 2008-16;
2. Remote Desktop Services (Multi-Server Farm w/ Secure Gateway);
3. Active Directory and Group Policy;
4. SSL Certificates
5. Microsoft Exchange 2010-16
6. Office 365 Exchange Online & Office 365 SharePoint Online
7. VMWare ESXi and vCenter Server
8. Cisco ASA and SonicWall firewalls
9. Remote Access VPNs and Site-to-Site VPNs
10. Basic router and switch configurations (VLAN / Redundant WAN)
11. Wireless Access Points and/or Controllers

• Communicate effectively with internal team members, customers, clients, and stakeholders.
• Excellent oral and written communication skills.
• Excellent attention to detail and time management.
• Confident and comfortable with client facing activity.  

ITS offers a full benefits package, including:  

• Rich Medical and prescription plans  
• Dental & Vision 
• Paid Holidays and Paid Time Off 
• 401K/401K Roth with Safe Harbor matching  
• Stock Appreciation Rights  
• Company-paid life insurance, long-term and short-term disability insurance 
• Company-paid mental health support & financial wellness services 
• FSA for medical and dependent care  
• HSA option with compatible medical plan  
• Company-paid training, materials, and exams  
• Performance-based bonuses  
• Travel reimbursement 

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.