Senior Engineer Chatbot-SW - Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

The position will lead the implementation, maintenance, performance tuning, and capacity management for all organizational software systems as directed by management and senior staff. This position will provide Software solutions delivery support and mentoring for Software Engineers.

• Lead the design and implementation of software solutions that meet business requirements and technical specifications.
• High level of comfort and understanding of the Avaamo chatbot platform.
• Analyzes project needs/requirements and recommends solutions to enable enterprise integration.
• Develops and implements software solutions, standards, processes, and security.
• Collaborating with product managers, architects, QA and other stakeholders to gather and refine software requirements and developments.
• Maintaining and enhancing existing software applications through bug fixes and feature enhancements.
• Keeping up-to-date with emerging technologies and industry trends to continuously improve software development practices.
• Attends vendor training/conferences and presentations for continuing skills development.
• Trains and mentors team members and other Adtalem Global Education technical resources as necessary.
• Integrate chatbots with various platforms, backend systems, and enterprise tools.
• Continuously improve chatbot understanding and responses based on user feedback and optimize chatbot performance for speed, responsiveness, and accuracy.
• Keep up-to-date with emerging technologies and trends in conversational AI, machine learning, and software development practices.
• Address and rectify issues or bugs in chatbot functionality and ensure high availability.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's Degree in Computer Science, Information Systems or related fields.
• Six (6) plus years of progressive relevant industry experience.
• Strong proficiency in one or more programming languages.
• Proven leadership capabilities, with the ability to lead and inspire a team. Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Strong analytical and problem-solving skills. Ability to identify and resolve complex technical issues, considering both short-term and long-term implications.
• Experience in designing scalable and robust software architectures. Familiarity with cloud platforms, distributed systems, and microservices architecture is advantageous.
• Solid understanding and experience with Agile methodologies, such as Scrum or Kanban. Ability to work in a fast-paced, iterative development environment.
• Knowledge of software testing methodologies and experience in writing testable code. Familiarity with automated testing frameworks and tools is a plus.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $84,835.61 and $149,076.17. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation