Senior End User Systems Engineer - Big Lots

Responsible for architecting, evaluating, implementing, and supporting desktop/client systems within in the General Office and remote locations Also serves as the escalation point for complex Level 3 issues and works cross-functionally with IT to resolve and prevent reoccurrences through rigorous engineering and problem-solving methods. In addition, works collaboratively across IT and the business to understand project and enhancement requests to provide appropriate levels of consulting and engineering expertise to complete projects and build technology solutions.

1.    Serves as the technical team lead to train and assist other end-user computing teammates.
2.    Serves as the escalation point for complex Level 3 issues and engineering. Works closely with Level 1 Service Desk to analyze and evaluate system issues for resolution and prevention.
3.    Creates and leads periodic review of help desk tickets and works with teammates to create system health improvement plans.
4.    Works to understand, research, define, and architect technology solutions to meeting client needs.
5.    Builds necessary software patching deployment packages to maintain current software systems.
6.    Responsible for architecting and owning the desktop/laptop/Mac imaging process to include testing, development, and gold imaging creation/configuration.
7.    Follows a rigorous change control process and participates in weekly change control meetings.
8.    Documents, trains, and implements end-user computing support and engineering standards for corporate headquarters and all remote locations such as distribution centers, etc.
9.    Serves as the primary point of contact for project scoping and evaluation for end-user computing requirements.
10.    Works with teammates to identify innovative solutions to drive down technology expense, improve efficiency, and/or optimize user experience.

1.    Bachelor’s Degree in computer science or equivalent experience required.
2.    Minimum of 5-7 years of experience in desktop/server management workspace required.
3.    Prior retail experience preferred.
4.    Excellent verbal and written communication skills.
5.    Excellent interpersonal and problem-solving skills.
6.    Excellent leadership and team player skills.
7.    Ability to self-motivate and manage competing priorities.
8.    Provide 24/7 support as needed.
9.    In-depth knowledge of desktop and end point management, deployment, and patching systems such as Microsoft Systems Center Configuration Manager (SCCM 2012), JAMF, SOTI, and LanDesk.
10.    Broad knowledge of programming languages and techniques including Objective-C or Swift, Bash, and Power shell scripting required.
11.    Extensive experience in Microsoft Desktop Operating Systems (Windows 7/Windows 10), Microsoft Desktop Management Systems, Microsoft Imaging Software, Mobile Management solutions and network management/monitoring software required.

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