Senior Director - User Experience (UX) - Maximus Services, LLC

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Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Customer Service, Digitally Enabled is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.



At Maximus, we are leading the way in digital transformation for our government customers. The Senior Director of User Experience (UX) will play a critical role in this fast-paced and innovative team. They will serve in a dual role, both coaching staff across a broad range of UX disciplines and serving as a creative director deployed in a customer-facing project capacity. Here, they will be responsible for planning, coordinating, and leading the work of a matrixed creative team that includes both UX and content specialists, in alignment with stakeholder expectations, contractual commitments, and technical deliverables. The Senior Director of UX will also be expected to contribute to the evolution of design standards, deliverables, and methodologies within the organization. The Senior Director of UX will have a background portfolio of successes delivering high-end experience for private-sector clients, with a desire to take these skills and fundamentally change the experiences that are found in the public sector today.

Essential Duties and Responsibilities:
• Lead and mentor within project work: guide staff in creating high-quality deliverables, facilitate client discussions and workshops, lead critiques, and coach fellow designers.
• Facilitate the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
• Lead the creation of deliverables including information architectures, sitemaps, wireframes, prototypes, personas, user journeys, service blueprints, and process flows.
• Collaborate with product managers and other designers to define, prioritize, and solve problems.
• Make strategic design and user-experience decisions related to core, and new, functions, and features.
• Manage relationships with external partners, freelancers, and vendors as needed.
• Support business development through estimation, solutioning, and high-level staffing plans.
• Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements.
• Develop and recommend innovative methods, techniques, and criteria for project execution.
• Coach project teams, manage assignments/schedules, and ensure successful completion of tasks.
• Review project deliverables to ensure compliance with acceptance criteria and contract requirements.
• Provide accurate and timely communication of risks, issues, and mitigation plans.
• Build relationships and grow trust with clients, stakeholders, other departments, and digital team.
• Collaborate as member of senior leadership team to enhance value and drive innovation. Report to a Vice President.

Minimum Requirements:
• Bachelor's Degree in Design, Computer Science, Anthropology, Human-Computer Interaction, or informatics required.
• 12-15 years of related professional experience required.
• 10 years of client-facing experience in agency or consultancy required.
• The Senior Director of User Experience will be able to work hybrid out of the office location at least three (3) days per week

Additional Qualifications:
• A portfolio that reflects design experience and leadership.
• Proven track record of design thought leadership and collaboration with cross-functional teams to drive experience direction.
• Demonstrated success leading projects through full development cycles in discovery, concepting, prototyping, testing, and delivery and engaging cross-functional partners in the research and design process.
• Advanced skills in interaction design, visual design, information architecture, user research, and service design.
• Strong facilitation skills and experience utilizing a variety of methods and techniques to run complex human-centered design workshops.

Job Summary

Essential Duties and Responsibilities:

- Direct the writing, design, translation, review, and testing of print and digital program materials.

- Direct planning, staffing, budgeting, schedules, delivery, and quality to meet business requirements.

- Develop and recommend innovative methods, techniques, and criteria for project execution.

- Coach project teams, manage assignments/schedules, and ensure successful completion of tasks.

- Review project deliverables to ensure compliance with acceptance criteria and contract requirements.

- Provide accurate and timely communication of risks, issues, and mitigation plans.

- Develop and maintain project plan, meeting agendas/minutes, status reports, and financial tracking.

- Build relationships and grow trust with clients, stakeholders, other departments, and digital team.

- Collaborate as member of senior leadership team to enhance value and drive innovation.

- Develop and implement new processes and standards impacting achievement of functional results.

Minimum Requirements:

- Bachelor's degree in related field required.

- 12-15 years of related professional experience required.

- Minimum 5 years experience managing a department of professional level employees.

- Proficient in Microsoft Project.

- Project Management Professional (PMP) certification preferred.

Education and Experience Requirements

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $215,000.00/Yr.

Posted Min

USD $114,600.00/Yr.