Senior Director Strategy and Operations Optimization - Sunrise Senior Living

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Community Support Office

Job ID

2024-220370

JOB OVERVIEW

The Senior Director of Strategy & Operations Optimization works directly with the Chief Operating Officer (COO) and Executive Leadership Team to lead the connection between corporate initiatives and the core business. This role will drive all programs and strategic initiatives that impact the Sunrise core business from initiation through delivery. Additionally, this role is responsible for a wide range of duties that impact the health of the business and acts as a key liaison to lead cross-functional business planning efforts.

RESPONSIBILITIES & QUALIFICATIONS

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

1. Develop, coordinate, monitor, and lead key initiatives from initiation through delivery to realize the strategic vision and build sustainable competitive advantage.
2. Lead end-to-end planning and implementation of extremely complex projects spanning business areas.
3. Drive collaboration across all functions and build key executive stakeholder relationships.
4. Facilitate the strategy, design, development, and alignment of the organizational vision inclusive of goals, Key Performance Indicators (KPIs), and objectives to achieve it.
5. Identify opportunities to improve operational effectiveness.
6. Complete regular market, industry, and competitor analysis to support strategic planning.
7. Support Sunrise’s executive leadership in formulating and articulating a strategic vision and investment priorities, including review of the competitive environment and prioritization of financial/non-financial resources.
8. Lead working teams and develop both partners and team members through candor, communication, and coaching.
9. Ensure that tough questions are raised and answered in a constructive environment focused on business success.
10. Define and implement leadership governance, processes, and frameworks.
11. Establish program-level routines that track these milestones and objectives, communicate progress, and help identify issues early without adding undue burdens or usurping the businesses and functions executing the work.
12. Manage, coach, and grow highly skilled team members to ensure business, departmental, and personal objectives are realized.
13. Develop, maintain, and enhance business strategy in partnership and collaboration with key business stakeholders, including identifying key opportunities and threats, developing strategic initiatives, and facilitating a disciplined strategic planning process.
14. Support executive management, in particular the COO, as a strategic advisor to help ensure successful execution of business strategy.
15. Track and evaluate business performance against financial targets, performance milestones, and external benchmarks.
16. Provide insight about business performance and outlook through routine strategic reviews of operations, competitors, and markets.
17. Serve as an independent voice in governance forums to support successful execution through critical challenge and holding leaders accountable to commitments.
18. Provide active guidance and input to business teams to support disciplined planning and execution of key initiatives and activities.
19. Work behind the scenes to foster alignment and effective collaboration between businesses, functions, and operations at all levels.
20. Act as a center of excellence for strategic planning and decision-making embedded within businesses.
21. Become a trusted advisor to key business stakeholders and embed as a value-added contributor in key business governance forums.
22. Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
23. Perform other duties as assigned.

Core Competencies:

1. Experience in the application of strategic frameworks, financial analysis, research, and program management disciplines to solve challenging business questions.
2. Self-starter with top notch leadership and influential skills.
3. Strategic thinker with an eye for details.
4. Proven communication skills (verbal, written, and presentations), including ability to translate complex ideas into understandable insights and provide commercially-sound business justification to support executive decision-making.
5. A natural skill to engage with people at a deep level whether observing or interviewing users/customers, fellow team members, or clients.
6. The ability to work in a fast-paced and dynamic environment.
7. Organized and able to manage multiple programs.
8. Excellent influence and engagement skills in building alignment and accountability.
9. Able to build strong and sustainable relationships.
10. Highly collaborative and able to work cooperatively and strategically in a team environment.
11. Highly developed interpersonal skills with ability to effectively engage with senior executives, management teams, staff, and external stakeholders; demonstrated ability to lead through influence and work across cultural differences.
12. Able to handle confidential information and act as a liaison between the business leader and other constituents, both internal and external.
13. Effective problem-solving skills, able to process high volumes of complex information, produce key themes and issues, and recommend actionable responses to opportunities and threats.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required:

• Bachelor’s degree in related field; Masters of Business Administration preferred.
• 8 or more years of proven and progressive business, operational, and/or strategy management experience, relevant industry experience.
• 2-3 years of Management Consulting experience with a top tier firm.

ABOUT SUNRISE

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource

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