Senior Director - Operations - Equity Trust
Westlake, OH 44145
About the Job
- Develops and executes an operational strategy that supports the company’s objectives, focusing on efficiency, scalability, and profitability.
- Works closely with senior leadership to align operations with business goals, contributing to the overall strategic direction of the company.
- Identifies and drives key operational initiatives that enhance service delivery, client satisfaction, and operational excellence.
- Leads operational change initiatives to enhance the client experience and achieve operational objectives.
- Establishes key performance indicators and assists in the interpretation of performance metrics to ensure operational standards are being met.
- Assists managers and supervisors with implementing training programs and identifying continuing education opportunities.
- Ensures all operations departments have detailed and accurate written work processes and best practices.
- Forecasts staffing needs and manages the annual budget for all operations departments.
- Provides actionable insights and strategic direction to operational leadership to efficiently achieve operational goals and objectives.
- Manages metrics, performance criteria, policies and procedures to continuously improve the client experience.
- Analyzes and summarizes data and trends and formulates strategies to mitigate issues and presents to Executive Committee.
- Uses customer insight and root case analytics to identify companywide improvements and presents to relevant stakeholders and Executive Committee.
- Maintains transparent communication by sharing appropriate organizational information through department meetings and one-on-one meetings, email and regular interpersonal communication.
- Performs other duties as assigned.
- Minimum 10 years of experience in an operations management role, preferably in financial services or retirement industry.
- Bachelor’s degree in Business Administration or related field.
- Experience managing multiple business units.
- Knowledge and experience with TQM, Six Sigma and/or Lean.
- Masters of Business Administration preferred.
- RITA Certification or equivalent retirement industry certification preferred.
- Expert level proficiency in Microsoft Office.
- Strategic Mindset
- Courage
- Drives Results
- Develops Talent
About Equity Trust:
Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.