Senior Director, Operations Planning and Engineering (Remote) - Dent Wizard International

As Director of Operations Planning & Engineering, you will be instrumental in delivering customer excellence with oversight of planning & analytics and performance measurement, and projects relating to continuous improvement and the establishment of robust systems of quality in a field service environment.  Reporting to the VP-Operations Engineering, your key mandate is to achieve profitable growth through operational excellence that delivers on the customer promise at best asset and labor cost position through partnership with the organization.

 

This role is remote eligible, as agreed upon with the VP, Operations Engineering. Travel requirement is estimated at 50% to field sites, clients, and other company locations 

Responsibilities:
Operations Planning & Analytics     

Partner with Sales Operations todrive the operations planning and analytics function, leveraging data science and analysis to derive insights into operational efficiency and growth opportunities. Regularly monitor and evaluate operational data to attain maximum efficiency and meet customer expectations.  Oversee technician workforce/capacity planning through S&OP process.      

Operational Excellence     

Partner with field leaders to Implement process improvement initiatives, operational best practices and guidelines, and standardized work across all functions, aimed at enhancing customer experience and operational efficiency.  Establish the culture, processes, and build a small, focused team to drive results.    

     

Project Management     

Provide leadership to continuous improvement projects and engage with related stakeholders ensuring projects align with company goals, are delivered on time, within budget, and contribute positively to customer experience.     

Quality and Performance Metrics     

Develop and implement robust measures of quality and performance across all areas of operations to drive a quality culture. Help train field leaders through change management best practices to understand the metrics and build buy-in throughout the field.
Continuously monitor these metrics for improvement opportunities and provide visibility to leadership and the organization.  Leverage insights to inform Operational Excellence efforts.     

     

Strategic Leadership     

Play an active role in the organization's strategic planning process. Work in partnership with the COO to execute critical company strategies and initiatives. Provide thought leadership and recommendations for process and technology enhancements that support operational key operational processes.       

 

Collaborate closely with the IT department to drive strategic initiatives supporting company objectives, ensuring alignment between technology solutions and business needs. Seamlessly integrate technology solutions into existing systems and processes through collaboration with cross-functional teams. 

 

Partner with the Products and Services department to drive strategic initiatives supporting company objectives, ensuring alignment between product and service offerings and business needs. Collaborate closely with cross-functional teams to seamlessly integrate products and services into existing systems and processes.

 

Skills and Qualifications:     

·         Bachelor's degree (or higher) in Engineering, Business Administration, or a relevant field.

·         A minimum of 10 years of experience in operations, with at least 5 years in a leadership role.

·         Demonstrated experience in managing multi-disciplinary teams, particularly in field engineering, data analytics, and project management functions.

·         Demonstrated deploying LEAN management strategies within a widely dispersed workforce and within the context of a dynamic and intricate external business environment

·       Black Belt Certification (LSSBB) is strongly preferred

·         Experience as Continuous Improvement Manager as well as experience in Planning (including analytics, planning, inventory) are preferred.  

·         Strong analytical and strategic planning skills, with substantial experience in implementing quality standards and performance metrics.

·         Excellent leadership and team management skills, with an ability to motivate teams to achieve excellence.

·         Proven track record of effectively spearheading significant change initiatives on a large scale

·         Exceptional project management skills, with a proven track record of successful project completion and process optimization.

·         Exceptional communication skills, both written and verbal.  

     

Drug Policy
All applicants being considered for employment must pass a pre-employment drug screening and background check.       

       

Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. Base Pay Range: $125,000 - $200,000.  The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.