Senior Director of Residential Services - Sound Community Services, Inc.

$3,000 - $5,000 Sign-On Bonus (25% in first paycheck, 75% after successful completion of new-hire probationary period)!

Salary Range: $90,000 - $110,000 annually

COMPETITIVE BENEFITS PACKAGE!

Full Time Employees Earn:

• Generous PTO package includes:
• 13 paid federal holidays annually
• 5 paid personal/floating holidays annually
• Sick time
• Up to 20 Vacation days per year!!
• Company-paid Life Insurance
• Company-paid Accidental Death & Dismemberment Insurance
• 401K Available
• Opt-in benefits available: Aflac, Pet Insurance, Employee/Spouse/Child Life Insurance, and Long-Term Disability
• Plus, Medical, Dental, & Vision Insurance!
• Tuition Reimbursement Programs available!
  

Who We Are:

Sound Community Services, Inc. (SCSI) inspires hope by empowering our diverse community to find healing and growth!

Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders.

We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Who You Are:

Sound Community Services, Inc. is seeking team members whose mission is to display compassion, accountability, respect and excellence in our communities.

Position Overview:

Title: Senior Director of Residential Services

Department: Residential Programs

Classification: Exempt; Non-Union

Schedule: Full Time; Flexibility required to support all shifts

The Senior Director of Residential Services is responsible for the overall management of residential programs, including but not limited to quality programming, compliance, fiscal management, staff supervision and physical program inspection. This role is also responsible for collaborating with teams across the agency to uphold and exemplify the agency’s mission, vision, values, and strategic priorities.

Essential Functions:

• Manage all aspects of the residential programs to meet quality measures set by the agency and the State as well as other regulatory bodies.
• Collaborate with program leaders to ensure ongoing support to all Persons Served (PS) involved in receiving the highest quality of experience and treatment.
• Ensure provision of exemplary, innovative and best practice services which exceed our client's expectations.
• Review referrals, visit referrals from higher levels of care, and clinically assess for program appropriateness.
• Conduct intakes for residential program persons served and prepare clinical case presentations for employees in preparation for admissions, team meetings, and discharge planning.
• Monitors program census and employee productivity in collaboration with program leadership; ensure Key Performance Indicators (KPIs) are communicated, understood, and incorporated throughout programming to, at minimum, meet agency standards.
• Responsible for the creation and execution of the Manager-On-Call (MOC) schedule, as well as the administrative lead of the residential call list system.
• Collaboration: 
  • With the Clinical Director of Community Programs to develop skill-based PS daytime and evening programming based on PS needs.
  • With the Clinical Director of Community Programs, Director of Outpatient Services, and the medication services nursing team to provide clinical/medical guidance and training to the employees as well as clinical/medical support of the PS.
  • Participation in system of care meetings with DMHAS, SMHA and area providers to manage and determine best practices, bed utilization, risk review, vacancies, admissions, and discharges.
• Model motivational interviewing, crisis prevention & intervention, and other techniques to enhance success of PS recovery.
• Provide effective communication with funding sources, internal, and external referral sources; represent the agency in a positive collaborative manner.
• Develop and implement treatment modalities and provide training, observation, and feedback to programs.
• Ability to effectively provide employee feedback that is specific, timely, purposeful, tactful, and ongoing, preparing employees for professional growth.
• Facilitate one-to-one supervisions of direct reports, team meetings, employee performance evaluations, etc. and ensure direct reporting staff do the same with their teams according to policy.
• Manage, train, and supervise employees on providing the highest level of client care, treatment, and effective documentation of services, as required.
• Develop and oversee processes or procedures including but not limited to intakes, treatment planning, utilization review, discharge planning, and crisis intervention.
• Oversee efficient operations of programs including but not limited to building/office maintenance, drills, vehicle maintenance, and overall adherence to program budgets.
• Competent user of the Electronic Health Record (EHR), including the ability to train and act as a Super User.
• Works in harmony with clinical services to ensure continuity of care.
• Participates in various committees and team meetings within the agency
• Complete other tasks as assigned.

Minimum Qualifications:

• Master’s Degree in Behavioral Health Science
• LCSW/LPC licensure preferred, but not required
• Minimum of five (5) years of experience working in residential behavioral health and/or addiction services
• Minimum of two (2) years of experience supervising others in a residential setting
• Understanding of various clinical models of care and treatment, as well as display an understanding in utilization review
• Knowledge of program development and CARF experience a plus
• Excellent written and oral communication skills
• Must be a competent user of technology including e-mail, agency intranet, and the electronic health record
• Ability to create and maintain an appropriate and effective work environment
• Active and current drivers’ license
• CPR/First Aid certified or eligible.

Physical Requirements:

• Regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, and climb stairs
• Regularly required to walk, talk and/or hear
• Speaking and hearing ability should be sufficient to communicate effectively by phone or in person at normal volumes
• Vision adequate to read correspondence, computer screen, forms, etc.
• Specific vision abilities required by this position include the ability to adjust focus
• Occasionally required to stand and climb or balance
• Occasionally lift and/or move up to 25 lbs

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer Statement:

Sound Community Services, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.