Senior Director of Operations, Facilities and Procurement - Carole Robertson Center for Learning

• Develop or enhance, implement, and enforce Operations policies and procedures to improve the overall effectiveness of the organization including systems to support compliance with all federal, state, and local codes and grants.
• Project, monitor, adjust and oversee the Center's annual facility and capital budget in partnership with Facilities Managers.
• Work with finance staff and other appropriate departments on coordination and management of ongoing capital and other major facility maintenance and repair project budgets.
• Collaborate with external consultants to Manage the Center's facilities-related projects, including, as appropriate, the RFP and RFQ process, vendor management, coordination of design selection process, bidding/negotiating, and supervising to completion.

• Manage the day-to-day relationship and provide oversight and management of external IT service providers.
• Working with the leadership team, ensure that information and technology systems are positioned to deliver solutions which meet the organization's needs and align with strategic initiatives.
• Identify areas for adoption of new technology tools and best practices, while improving upon existing systems.
• Project manage a portfolio of core tech infrastructure, contracts, vendor and consultant relationships.

• Serve as the project manager (or co-project manager depending on site and scope) for major renovations and/or facility acquisitions/relocations, for the Center's owned and leased properties.
• Establish systems, procedures and processes for optimal facilities management where Facilities team can most effectively support Programs & Impact.
• Ensure that preventative maintenance and risk management programs are in place, in conjunction with on-site Facilities staff.
• Make periodic assessments of the cost-effectiveness and functions of building and service contractors and make short- and long-term cost-effective recommendations for emergency and deferred maintenance.
• Develop and implement short and long-term space solutions to maximize usable spaces in all facilities – especially in support of administrative team hybrid roles and staff that travel from site to site; in conjunction with Programs & Impact

• For building-related supplies, oversee the procedures and processes for planning, managing/tracking inventory, monitoring and ordering.
• Collaborate with Finance to ensure procurement processes are in line with fiscal procedures and policies.
• Own the Center's inventory management system and collaborate with other departments as needed to keep this active and up-to-date.
• Continue to refine and optimize inventory tracking; with particular focus on supporting programmatic needs as it relates to grants compliance.
• Create and implement a supplier diversity program for the Center.

• Develop or enhance, implement, and enforce risk management policies and procedures to ensure limited liabilities for the Center.
• Collaborate with Site Directors to ensure ongoing and systematic emergency preparedness training and drills are taking place routinely for the Center.
• Ensure proper functioning of all security and safety systems, alarms and warning alerts, including training on and compliance with standard operating procedures for response to alarms and emergency situations.
• Own digital security policy, processes, staff training, and incident response for the organization. Work closely with leadership, on the creation and implementation of an organization-wide Enterprise Risk Management plan.

• Values—ability to demonstrate in word and action the Center's core values and deep commitment to the mission, vision, priorities and needs of the organization and the diverse communities it serves.
• Inclusion—values all people for their unique talents and perspectives and promotes practices that promote and provide equal access to opportunities and resources that enable employees to contribute fully to the organization's success.
• Relationships—ability to build authentic relationships in the service of enhancing individual and team performances to support the Center's work.
• Change Capacity—leads self and others by demonstrating the ability to pivot and respond to unpredictable, disruptive, and ambiguous situations. Develop processes, tools, and techniques used to advance desired organizational outcomes and manage change effectively.
• Strategic Vision and Agility—ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
• Innovation—ability to form ideas that are new and enhanced, while introducing constructive ways of looking at problems that foster creativity interdisciplinary/cross-functional work.

• Minimum Bachelor's Degree from accredited college/university in General Management, Business Administration or related field, or nonprofit management.
• At least 8 years of progressive leadership in operations and/or facilities management with buildings and budgets of similar scope.
• Thorough knowledge of facilities management; building engineering background a plus.
• Expertise in technology, including Microsoft Office Suite.
• Experience in leading in-house technology teams and/or overseeing outsourced technology services preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Strong verbal and written communication skills.
• Knowledge of and experience with varied operations systems.
• Excellent project management skills that fosters positive collaboration and stellar execution.
• Personal qualities of integrity, credibility, and commitment to the Center's mission; a proactive, hands-on strategic thinker.
• Unwavering commitment to diversity, equity, and inclusion

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