Senior Director of Facilities - Chick-fil-A
KCMO, MO 64154
About the Job
Role Description & Qualifications
Every single person on the Chick-fil-A at I-29 & Barry Road team has a special role to play in powering the business. A people-first company, we are dedicated to creating a positive workplace and there’s no doubt our secret ingredient at Chick-fil-A is our Team Members.
To support our amazing team and growing business, we are seeking a Director of Facilities to oversee the maintenance, upkeep, and operational efficiency of all our physical locations. This currently includes one Chick-fil-A restaurant and one office building located in Kansas City, MO. We’re growing, so a second restaurant will be added in 2025, and there will likely be additional properties to come. This role requires strategic leadership to ensure that all facilities meet brand standards, operational requirements, and safety regulations. The Director will be responsible for optimizing facility performance, maintaining all equipment, managing vendor relationships, and ensuring a positive Guest experience through well-maintained and functional spaces.
Qualifications
Education and Experience
- Bachelor’s degree in Facilities Management, Business Administration, or a related field or
- At least 7-10 years of experience in facilities management, including 5+ years in a leadership role, preferably within the QSR or retail industry.
Skills
- Strong understanding of building systems, maintenance procedures, and safety regulations.
- Excellent project management, budgeting, and cost control skills.
- Ability to work collaboratively with senior leadership and cross-functional teams.
- Proficient in Microsoft Office Suite, and project management tools.
- Strong negotiation and vendor management skills.
- Knowledge of sustainability practices and energy-efficient solutions is a plus.
Personal Attributes
- Embodiment our core value to be a LIGHT: Love, Integrity, Growth, Honor and Tenacity.
- Strong leadership and communication skills.
- Problem-solving and decision-making capabilities under pressure.
- Ability to prioritize tasks effectively in a fast-paced environment.
- High attention to detail and organizational skills.
- Proactive, with a solutions-oriented mindset.
Physical Requirements
- Ability to travel between our building locations.
- Ability to lift and move equipment or materials up to 50 pounds as needed.
- Must be able to work in a restaurant environment with exposure to heat, noise, and various other working conditions.
Responsibilities
Facility Maintenance & Operations
- Oversee the maintenance and repair of all restaurant locations and office space, including HVAC, plumbing, electrical systems, equipment, and general building infrastructure.
- Develop and implement a preventative maintenance program to minimize downtime and extend the lifespan of equipment and facilities.
- Ensure compliance with health and safety regulations, building codes, and other local, state, and federal requirements.
- Manage facility- and equipment-related emergencies, ensuring timely resolutions of urgent issues.
- Manage the preventative maintenance schedules for our delivery vehicles.
Vendor & Contract Management
- Select, negotiate, and manage relationships with external contractors and service providers (e.g., snow removal, equipment repair, HVAC, general maintenance).
- Ensure all service contracts are up-to-date, competitive, and aligned with the needs of the business.
- Oversee the procurement of materials, tools, and equipment necessary for facility operations.
Budget Management & Cost Control
- Develop and manage the facility operations budget, ensuring efficient use of resources and cost control.
- Identify areas for cost savings and efficiency improvements across all restaurant locations.
- Provide detailed reports on spending, maintenance costs, and capital improvements to senior leadership.
Project Management
- Lead facility-related construction, renovation, or redesign projects, ensuring timelines, budgets, and quality standards are met.
- Coordinate with the operations and design teams to ensure new restaurants, office spaces or any additional locations are properly outfitted and ready for opening.
- Ensure facility upgrades or modifications align with brand standards and operational efficiency.
Health & Safety Compliance
- Monitor and ensure that all facilities adhere to food safety and workplace safety standards, including OSHA regulations.
- Conduct regular safety inspections and audits to identify potential hazards or areas for improvement.
- Work closely with the operations team to implement and communicate any necessary changes related to health and safety.
- Current driver's license and vehicular insurance is required.
This role is required to be on-site at Chick-fil-A at I-29 & Barry Road and accompanying office space. A second local restaurant will be added to our team in late 2025. Travel between the three locations will be required. Relocation is not offered at this time.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.