Senior Director, Networking/Professional Services - US - Blue Mantis
Boston, MA
About the Job
Description
This individual is a highly skilled and motivated professional with the ability to manage all aspects of the Blue Mantis Networking Practice. As the Sr. Director, you will be responsible for managing a team of technology services professionals, driving positive client outcomes, and ensuring the delivery of high-quality solutions for our clients.
Key Responsibilities
- Work with presales leadership to develop and implement an overall Practice Go to Market strategy with the intent of driving YoY business acceleration. The Practice leader will work cross-functionally to develop and execute an aligned plan across the ecosystem.
- The Practice leader must be a subject matter expert, and will be expected to continue to develop and evolve the practice strategy to ensure we are addressing clients’ current and future requirements.
- Develop and deliver Sales and technical content with collaboration from the other practice leaders as appropriate.
- Productize offerings that can be executed by sales and delivered by Delivery and Operations teams to bring consistency and repeatability toward new opportunity development.
- Must be visible as a thought leader across technical and sales teams, and recommend the key partnerships for Blue Mantis to focus on to bring compelling solutions to market.
- Evangelize both internally as well as externally the differentiated value this practice delivers against specific client expectations.
- Manage team KPIs leveraging ServiceNow and any other tools necessary to drive the practice forward.
- Adhere to a comprehensive governance model – Reporting, Strategy and Outcomes on a bi-weekly, monthly, and quarterly cadence.
- Manage, lead, mentor team members tied to your practice, understand their workload capacity in terms of number and size of opportunities.
- Leverage Definitions and Expectations to drive team member career paths
- Continuously help drive our Assess, Modernize and Manage methodology and ensure all other practices are aligned.
- Drive Automation of tasks associated with delivery pursuit.
Skills, Knowledge & Expertise
Demonstrated leadership skills with a history of planning, designing, and implementing a comprehensive set of delivery standards along with a strong business acumen, experience in the professional services industry preferred.
- Solid understanding of Hybrid IT technology to include On-Prem and Cloud
- Knowledge and familiarity with the supported Practice technology and adjacent practices is required
- Demonstrated progressive relevant experience defining, developing and executing on Services/Solutions, strategies, operations and action plans
- Ability to quickly understand technical concepts and explain them to clients and other stakeholders (both technical as well as business oriented)
- Proven ability to effectively and positively interact with and influence senior executives and other team members
- Exceptional written and verbal communication and presentation skills are a must
- Strong team player with amazing interpersonal skills and cross functional collaboration with common goals and outcomes
- Experience in giving and receiving constructive feedback
- Coach, motivate and train all team members within the practice and across practices to improve collaboration, delivery, quality and efficient services
- Work with all appropriate team members including marketing and product management to contribute to common documentation standards
- Comprehensive knowledge of principles, methods and techniques used in the development of Practices, i.e. Zone to Win as an example
- Develop, implement and monitor training programs (Udemy)
- Evaluate the needs of the company and align with the strategic plans
Qualifications
- Bachelor’s degree in computer sciences or related field with 10 to 15 years of experience
- Excellent leadership and managerial skills with the ability to effectively lead a network practice and motivate and enable an engineering team
- Strong problem-solving skills with the ability to collaborate effectively across other functional business teams
- Demonstrated ability to drive organizational change and influence stakeholders at all levels with our organization and with clients alike
- Experience working with leading OEMs and ISVs Designing and architecting Modern Secure Network, SD-WAN and wireless solutions leveraging, HPE Aruba, Cisco, Cisco Meraki Broadcom (VMware), Fortinet, Barracuda, Palo Alto, Juniper, Microsoft, AWS, Ekahau and others
- Current technical certifications from the above OEMs would be a huge plus
- Experience managing a professional services engineering team
- Experienced with Managed Services and associated technologies is a huge plus as well & Full understanding of the Security Landscape.
Job Benefits
- This role can be performed remotely or from any company office location.
- Role requires prolonged periods sitting at a desk, working on a computer. Requires the ability to frequently interact with candidates and employees on the phone and through video conferencing.
- May occasionally require unusual hours to speak with candidates at times they are available
- Travel to client and partner meetings as appropriate (frequency TBD)
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.
Source : Blue Mantis