Senior Director, Commercial Operations - Healthcare - Sodexo

Unit Description

Sodexo is seeking a best-in-class Senior Director of Commercial Operations to be part of our Healthcare & Seniors Growth team.

The leader in this role owns areas of high complexity and significant business impact. They will work with cross functional teams to maximize efficiency, productivity, and performance and be responsible for developing strategic enterprise-wide solutions to enable a successful go-to-market (GTM) transformation. We are looking for a leader that demonstrates strategic and organizational agility and strong interpersonal skills influencing a wide range of decisions in a fast-paced matrixed environment. They have strong technical skills, creativity, a solution-forward approach, and influencing skills to drive sales executive success and business growth.

*This is a virtual position- role can reside anywhere in the US.

Specifically, the Senior Director of Commercial Operations will:

• Develop an understanding of the marketplace, competitors, and Sodexo’s services to support the Healthcare segment’s GTM strategy and drive sustainable growth
• Establish strategic alignment between cross functional teams including sales, finance, solutions, legal, marketing, and operations to ensure tactical decisions are aligned with strategic priorities
• Build strong relationships with Sales Leadership and the field sales team members
• Support forecasting by creating detailed trend, opportunity, and risk analyses and using data to recommend territory design and commission plan and incentive program development
• Identify opportunities and lead efforts to further digitize the sales process with sales technology (e.g. Open AI)
• Manage and support utilization of the sales technology tools including Salesforce, Clari, Chorus, Outreach, Amplify and others including identifying future needs
• Challenge legacy procedures that complicate the sales process
• Lead projects to improve the day-to-day administrative operations, including identifying opportunities to maximize automation of manual administrative processes, formalizing, and simplifying procedures and introducing scalable best practices that improve and impact sales productivity and revenue
• Pivot between long-term strategy and tactical execution to solve sales executive challenges, continuously strive for creating impactful efficiencies while elevating quality, and achieve organizational goals
• Provide detailed business analytics and commercial strategy recommendations to support business requirements and improve commercial efficiency and effectiveness to meet or exceed annual quota targets
• Support all NorAm segment specific commercial organization business growth needs

The successful candidate will have following traits and skills:

• Experience leading team selling with excellent communication and project management skills
• Demonstrated success in sales enablement
• Rich business and financial acumen; ability to understand and speak intelligently about fundamental business processes within a range of services
• Strong digital acumen: leverages and embraces sales technology
• Has extensive Salesforce.com experience
• Offers solutions, loves making positive impact and adding value
• Leads with commercial intensity
• Clear thinker, strong problem solver, and cross-functional collaborator
• Ability to balance and advocate for clients and colleagues to deliver the best outcomes for customers and the company
• Willing to be coached and mentored

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 10 years

Basic Functional Experience - 10 years in in commercial operations, marketing technology, project management or other related activities.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer