Senior Director, Account Management - Retail & CPG - EPAM Systems

You are strategic, resilient, engaging with people, and a natural self-starter. You have a passion for solving complex problems and have years of experience in the CPG and Retail industries. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Director of Account Management. Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

• Act as the Account Manager with clients, internal teams and BU Heads / Sales Leads

• Align with EPAM Account Managers and Account Management Senior Leadership to co-develop / support Account plans and strategies for delivery, growth, and client satisfaction

• Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success

• Understand the intersection between technology, customers, and business

• Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps

• Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives

• Work closely with project/program management to ensure successful delivery through an integrated delivery model

• Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase

• Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies

• Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio

• Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders

• Deliver on EPAM’s growth and performance objectives

• Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services

• Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets

• Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals

Requirements

• 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions

• Knowledge of technical platforms, business models, subject matter, and trends – with a general industry focus including Retail, Manufacturing & CPG industries

• Strong problem solving and creative thinking abilities

• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team

• Experience in managing and monitoring performance metrics across large scale accounts and account portfolios

• Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills

• Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development

• Strong interpersonal and communication skills

• Track record of leading teams

• Proven ability to manage client engagements under high stress to successful completion

• Sound business acumen; strategic skills; common sense

• Effectively manages up and down

• Strong negotiation skills

• Bachelor’s degree or higher

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program