Senior Digital Access Strategist - Beacon Health System

The Sr. Digital Access Strategist supports Beacon Health System entities by developing digital access experiences that align with strategic goals.

We are seeking a leader with strong collaboration, communication, and change management skills to help transform Beacon’s digital access points into best-in-class consumer experiences.

From inception to maturity, this role is responsible for vetting, implementing, and scaling digital products and vendors in collaboration with Digital Access Strategists. Key platforms include online scheduling, web experiences, the Oracle Health patient portal, patient text communications, provider directories, digital intake processes, and patient feedback tools.

This position oversees the day-to-day activities and workload of assigned Digital Access Strategists. Supervisory or Management experience is preferred, and experience collaborating with developers to create seamless web-based access journeys is required.

Mission, Values, and Service Goals

• Mission: Deliver outstanding care, inspire health, and connect with heart.
• Values: Trust. Respect. Integrity. Compassion.
• Service Goals: Personally connect. Keep everyone informed. Be on their team.

Responsibilities

Leadership and Collaboration

• Partner with the Director to develop strategies for digital access, including campaigns, experiences, and product direction.
• Build and sustain strong relationships with stakeholders, vendors, application users, and program owners.
• Act as a liaison to streamline workflows across departments, sites, and agencies.
• Foster collaboration, cooperation, and effective communication to create a transparent and inclusive leadership environment.
• Address and resolve conflicts using sound decision-making and leadership skills.

Digital Project Accountability

• Develop strategic business plans for key initiatives, such as service line projects, acquisitions, and capital investments.
• Use data and analytics to guide project scope, market reach, and campaign adjustments.
• Oversee technology implementations, ensuring alignment with organizational goals and roadmaps.
• Lead project planning by defining timelines, resources, budgets, and ROI analyses.
• Ensure compliance with federal regulations, internal guidelines, and funding requirements.
• Collaborate with IT and leadership to troubleshoot and resolve digital product issues.
• Provide regular status updates and progress reports to the Director.

Team Coordination and Development

• Manage the daily activities and workloads of 2 Digital Access Strategists.
• Mentor strategists and build positive relationships with vendors.
• Support the Director in recruiting, hiring, evaluating, and coaching team members.
• Ensure team members maintain up-to-date skills relevant to their roles.
• Identify and remove obstacles to advance projects efficiently.

Strategic and Operational Excellence

• Provide expertise in product management, digital transformation, and Agile best practices.
• Advise on project intake, prioritization, organizational design, and operational cadence changes.
• Assist in executing the digital roadmap by removing blockers and supporting strategic initiatives.
• Assess program efficacy, identify gaps, and propose innovative solutions.
• Solve ambiguous problems, mitigate risks proactively, and drive issue resolution.
• Collaborate with senior management, IT, UX teams, and external partners to align business and technical goals.

Qualifications

Education and Experience

• Bachelor’s degree required; Master’s degree preferred.
• 7–10 years of progressively responsible experience in large healthcare system.
• 5–7 years of direct experience in digital experience management.

Knowledge & Skills

• Proven supervisory and leadership skills for managing digital access projects and initiatives.
• Expertise in project management, business portfolio development, and innovation.
• Ability to adapt and excel in a fast-paced, dynamic environment.
• Advanced analytical, strategic planning, and critical thinking skills.
• Strong problem-solving, negotiation, and consensus-building abilities.
• Excellent verbal and written communication skills, including public speaking.
• Strong interpersonal skills to build relationships and foster collaboration.

Core Competencies

• Customer-Centric: Passionate about delivering cohesive, user-friendly experiences.
• Enterprise-Focused: Prioritizes organizational goals, cost efficiency, and customer delight.
• Team Player: Actively collaborates to find innovative solutions and embraces feedback.
• Creative & Solution-Oriented: Develops innovative, data-driven solutions to customer needs.
• High-Performing: Continuously learning, confident in taking risks, and driven by measurable outcomes.

Working Conditions

• Hybrid
• Travel to off-site locations may be required.

Physical Demands

• Physical ability and stamina to perform the essential functions of the position.

Why Granger, Indiana?

Professional Growth

Granger offers opportunities to work with leading healthcare organizations like Beacon Health System and access to professional development resources from nearby institutions like the University of Notre Dame.

Quality of Life

• Affordable Living: High quality of life with a lower cost of living than metropolitan areas.
• Outdoor Activities: Enjoy the St. Joseph River, hiking trails, and local parks.
• Cultural Scene: Access vibrant arts, theater, sports events, dining, and shopping options.

Accessibility

Granger’s central location offers proximity to Chicago and nearby cities while maintaining a strong sense of community.

Why Join Beacon Health System?

Beacon Health System is committed to delivering exceptional care and fostering a collaborative workplace. As a Sr. Digital Access Strategist, you will play a critical role in advancing Beacon’s digital initiatives, enhancing patient access, and improving the healthcare experience for all.

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