Senior DevOps Engineer - Aisera

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

Joining Aisera as a DevOps Engineer offers an exciting opportunity to work on innovative projects, collaborate with talented professionals, and make a significant impact on our product operations offerings. In this role, you will work to harden assets and procedures around and within Aisera’s infrastructure. You must have experience not only finding issues, designing solutions, and leading projects to implement them. If you are passionate about Cloud security controls and deployment, possess the required expertise, and have experience with Cloud and infrastructure as code platforms, we encourage you to apply and be a part of our growing team.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

Infrastructure as Code (IaC):

o Design, implement, and manage Infrastructure as Code (IaC) for various cloud platforms (e.g., AWS, Azure, GCP).

o Automate provisioning, configuration, and deployment of infrastructure components.

Continuous Integration/Continuous Deployment (CI/CD):

o Implement and maintain CI/CD pipelines for efficient and reliable software delivery.

o Collaborate with development teams to integrate CI/CD practices into the development process.

Automation:

o Develop and maintain automation scripts for system provisioning, configuration, and application deployments.

o Identify opportunities for process automation to improve efficiency.

Monitoring and Logging:

o Implement and manage monitoring solutions to ensure the health and performance of systems.

o Set up and maintain logging and alerting systems for proactive issue identification and resolution.

Security:

o Implement and enforce security best practices in infrastructure and code.

o Collaborate with the security team to conduct regular security assessments and ensure compliance.

Collaboration:

o Work closely with development, QA, and operations teams to ensure smooth handoffs and promote a culture of collaboration.

o Provide support and troubleshooting for production issues.

Basic Qualifications:

• 8+ years of experience with the development, deployment, and automation of cloud solutions in an enterprise cloud-based environment

• Experience with public cloud platforms and services (e.g., AWS/Azure/GCP)

• Strong proficiency in scripting languages (e.g., Python, Java)

• Skilled with Cloud and CI/CD framework/tools, such as Docker, Kubernetes, GIT, Jenkins

• Experience with configuration management tools (e.g., Ansible, Puppet, Chef)

• Proven experience with building deployment pipelines and enabling self-service

• Experience with infrastructure-as-code software tools: Terraform / Helm is a plus

• Solid understanding of networking concepts and security best practices - standard software and web application security vulnerabilities

• Knowledge of infrastructure monitoring tools (e.g., Prometheus, Grafana).

• Familiarity with REST API design & database management systems (e.g., MySQL, PostgreSQL)

• Excellent problem-solving and communication skills

• Bachelor’s degree in Computer Science, Information Technology, or related field

Preferred Qualifications:

• Startup experience

• Knowledge of crypto primitives, authentication protocols, and authorization standards (Eg, SSL/TLS, SAML, OAuth, JWT tokens).

• Experience with agile development methodologies.

• Experience with microservices architecture.

• Experience training or mentoring other operations engineers in secure operations and other security best practices.