Senior Desktop Tech - CompuCom
Miami, FL
About the Job
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Technician III to join our team.
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry.
+ Provide exceptional Customer Service interfacing with high profile client executives onsite
+ Provide excellent time management and reporting skills
+ Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
+ Manage triage, troubleshooting and resolution to client scope on IT equipment
+ Occasionally works at heights of 20’ to 25’, lift equipment training provided
+ Document efforts, issues and resolutions, close cases/tickets daily
+ Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
+ 2-3+ years of IT support work experience
+ Imaging from Network and USB
+ Laptop/Desktop/Printer hardware and software support Experience
+ ServiceNOW experienceOur benefits include:Health Insurance ( Medical, Dental, Vision)Basic Life/AD&DEmployee Assistance ProgramPaid HolidaysPaid Time Off
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry.
+ Provide exceptional Customer Service interfacing with high profile client executives onsite
+ Provide excellent time management and reporting skills
+ Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
+ Manage triage, troubleshooting and resolution to client scope on IT equipment
+ Occasionally works at heights of 20’ to 25’, lift equipment training provided
+ Document efforts, issues and resolutions, close cases/tickets daily
+ Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
+ 2-3+ years of IT support work experience
+ Imaging from Network and USB
+ Laptop/Desktop/Printer hardware and software support Experience
+ ServiceNOW experienceOur benefits include:Health Insurance ( Medical, Dental, Vision)Basic Life/AD&DEmployee Assistance ProgramPaid HolidaysPaid Time Off
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
Source : CompuCom