Senior Desktop Support – Site Lead at Dexter Technologies

Full description

A key member of the Senior Desktop Support – Site Lead. will be responsible for Implementation and Support of Enterprise Technologies, Hardware, and Plant IT Support. This role will provide onsite support at Residential and Commercial Plants. The Workplace Technology team is dynamic, constantly evolving, and innovative. The IT Plant Analyst must possess the skills to multitask Support and Projects in a fast paced environment.

Responsibilities

Perform Lease Replacements - Properly migrate, procure, and ship back old devices.

Google Workplace Support ( Docs, Sheets, Slides, Meet, Google Drive)
Assist with local Plant support as well as other Plants and HQ remote support
Chromebook Provisioning and Support

Assist with Local Plant Network Support
Printer Support & Troubleshooting

Google Meet and AV Equipment Support 

Monitor, log and track assigned technical problems in our Ticket Management system (Service Now) 

Support IOT & WMS Android Tablets

Support FORCE and Maximo Display Boards

Collaborate with other Plant and Corporate IT Staff

Document procedures, standards, and best practices 

Qualifications

5+ Years of supporting Windows Operating Systems in an Enterprise or Manufacturing Environment
Proven Ability to Multitask

Understanding of Mobile Technology (iPhones, Androids, iPads, and Tablets)

Understanding of Plant Network Topology w/ Wireless Troubleshooting skills
Knowledge of Google Workspace (Preferred)
Knowledge of Service Now a Plus

ITIL Foundation a Plus