Senior Desktop Support - Crescens Inc.

Harrisburg, PA

Job title : Senior Desktop Support
Location: Harrisburg, PA (Onsite)
Duration : 6+ months

Job Responsibilities:

This position is responsible for providing desktop and end user support for client which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the HQ building at 651 Boas Street in Harrisburg.
The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.

List of Skills:

Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Excellent troubleshooting and problem-solving skills
Knowledge of hardware desktop, printer, scanner, video
Knowledge of software installation, patching and troubleshooting
Knowledge of imaging workstations using MDT and/or SCCM
Ability to transport/lift boxes/equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of active directory users and privileges
Knowledge of wireless workstation setup and support
Ability to think and act under pressure
Good organizational skills
Excellent professionalism

Required:

Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Knowledge of hardware desktop, printer, scanner, video
Knowledge of software
Knowledge of imaging workstations using MDT and/or SCCM
Excellent troubleshooting and problem-solving skills
Ability to transport/lift boxes/equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of active directory use and privileges
Knowledge of wireless workstation setup and support
Ability to think and act under pressure
Good organizational skills
Excellent etiquette and professionalism

Source : Crescens Inc.