Senior Desktop Analyst at Inceed

Compensation:$30-35/hr
Location:Pittsburg, Pennsylvania
Senior Desktop Support:

Inceed has partnered with a great company to help find a skilled Senior Desktop Support to join their team!

The Senior Service Desk Analyst handles IT support for computers, software, operating systems, applications, mobile devices, and related equipment. They lead the team, resolve technical issues, and manage IT assets. This role also involves solving more complex issues, providing customer support, and guiding other team members.

Responsibilities:

• Troubleshooting & Problem-Solving: Fix issues with personal computers, operating systems, software, and mobile devices. Document solutions and collaborate with other teams for more complex problems.
• Service Requests: Fulfill IT service requests, suggest improvements, and align with company goals.
• Asset Management: Track and update the status of IT assets (e.g., computers, devices) and resolve inconsistencies in records.
• Knowledge Management: Create and update user guides and support documentation.
• Special Support: Provide after-hours or executive-level IT support when needed and assist during peak periods.
• General: Follow company safety guidelines and perform other tasks as required.

• Education: Bachelor's degree in Computer Science or a related field
• At least 5 years of IT experience, including 2 years in a similar role.
• Experience with HP, Dell, Microsoft Surface workstations
• Experience with remote connectivity solutions.
• Experience with VPNs
• Experience with Microsoft SCCM and Intune
• Certifications (Preferred): ITIL, CompTIA A+, MCDST, HDI Desktop Support Technician.

• Advanced skills with Windows OS, computer management, Active Directory, Microsoft Office, and Outlook.
• Strong problem-solving abilities and communication skills, both technical and non-technical.
• Excellent customer service focus with a proactive approach to resolving issues.
• Ability to work independently and collaborate with team members effectively.
• Documentation skills for tracking incidents and managing service requests.
• Customer-focused and solution-oriented.
• Positive attitude, strong teamwork, and professional demeanor.
• Efficient multitasking and attention to detail.
• Able to guide and mentor less experienced team members.

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid Time Off, 401k, and Holiday Pay*
• Weekly direct deposit or pay card deposit

• Fully onsite 5 days a week, Monday-Friday

If you are interested in learning more about the Senior Desktop Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 

#LI-MT1
#MON