Senior Customer Success Specialist - Miller Cooper

Come join our client, Ritter Sport! We believe that you do something exceptionally well when you do it with joy, passion and conviction. That’s why we at Ritter Sport do everything we can to bring our mission statement to life. The motivation, creativity and drive of our employees makes us what we are - a chocolate brand that likes to set standards for quality and sustainability. Ritter Sport is a Premium Chocolate Brand, family owned and founded in Germany in 1912. In the U.S., we are growing fast and our team is growing too!

How You’ll Contribute:

• You are the first point of contact for our customers and manage the incoming orders (e.g., returns, claims, credits, tracking of forders, price management).
• Enter purchase orders from customers with realistic requirements, analysis and design (RAD) and research discrepancies involving purchase orders; enter adjustments, as necessary.
• Perform case fill analysis and identify potential cuts/risk mitigation.
• Manage order phasing and delivery plan, report open orders and phasing analysis of projected sales to management, risk to open orders.
• Assist in order management strategy to include lead times and make recommendations regarding pressure points and orders.
• Consolidate local demand planning including management of remaining stock.
• Align with the U.S. Marketing team to coordinate new launches.
• Interact with the global functions from our German headquarters.

About YOU:

• Bachelor’s degree in business administration or a related field.
• Minimum of 5 years of experience in a customer service or similar role.
• Consumer Packaged Goods (CPG) experience preferred. Experience working with SAP or are open to learn and work with it.
• You enjoy working with customers and strive for an excellent customer service experience.
• You have strong communication skills and enjoy finding solutions independently.

Why we are the right fit for YOU!

• Be part of a fast-growing business and team and experience our start-up spirit!
• Competitive pay and bonus
• 401k and health insurance plans
• Generous PTO!
• A lot of delicious chocolate and fun colleagues are waiting for you!

AN EQUAL OPPORTUNITY EMPLOYER