Senior Customer Service Technician - CornerStone Staffing

CornerStone Staffing is currently recruiting for the following position:

Job Title:Senior Customer Service Technician

Location:Richardson, TX

Pay:$23/hr

Schedule:Mon - Fri 7am- 4pm

Job Duties:

• Maintaining excellent customer service.

• Troubleshooting over the phone with customers to determine a problem/solution.

• Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.

• Entering repair information in our database to include parts used, labor codes and troubleshooting information, documentation of Infant Mortality Failures, etc.

• Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.

• Road testing of repaired units.

• Entering call log and customer information within database system.

• Communicating problems and issues to CSD Supervisor and CSD engineer.

• Other duties may be assigned.

Requirements:

• Knowledge of optics/laser technology

• Associates degree or Technical certificate / prior experience may be considered in place of a degree

• Knowledge of RF, analog and digital circuitry (desired but not required)

• Knowledge of soldering techniques

• Ability to quickly determine or analyze problem(s) and communicate to customer

• Customer care skills, including the ability to diffuse a difficult customer situation

• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Employee must be able to perform duties outdoors/hazardous conditions.

Application Process Includes:

• Drug testing

• Background check

For immediate consideration, send your resume to katelynr@cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button, then:

1. If you are currently registered with CornerStone Staffing, click theLog Inbutton to add yourself as a candidate to this job.

2. If you are NOT currently registered with CornerStone Staffing, click theCreate Accountbutton to complete the application.

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