Senior Customer Service Representative - Inside Sales - SunSource

Essential Functions

• - Receive and review inquiries and orders to ensure correct identification of parts - or units required
• - Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory
• - Specialize in one or more product areas and assist customers with product selection
• - Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed
• - Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations
• - Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor)
• - Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information
• - Assist in training inside account managers on job performance involving new or unusual situations

Experience, Education and Skills

• - 2 years of experience in customer service within a manufacturing/distribution environment or 3 years of auto parts sales experience
• - Microsoft Office Suite intermediate skills
• - 2-year fluid power associates degree and certification desired, but not required
• - Fluid power experience is a plus
• - Organized and able to coordinate with functional groups
• - Strong communication skills

We Offer

• - Medical, dental, vision, and life insurance
• - Short & long term disability
• - 401(k) with company match
• - PTO and paid holidays
• - Tuition Reimbursement
• - Employee Assistance Plan

PI242371445